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Motor Claims Team Leader
Job Title
Motor Claims Team Leader
Reports to
Service Delivery Manager
Key roles
This position is within the Motor Division and will include both the desk-top administration, investigation, and negotiation of a portfolio of motor claims and the handling of complaints, on behalf of a key high net worth motor client.
Specific Responsibilities (including But Not Limited To)
Under the overall direction of the Supervisor and working in collaboration with claim support colleagues and fellow motor claims handlers (as appropriate) the Team Leader's responsibilities may include:
* Supervision, management and motivation of the motor FNOL agents and claims handlers on a daily basis
* Identify opportunities for change and improvement
* Managing client relationship
* Act proactively to ensure smooth team operations and effective collaboration
* Ensure all KPIs are met as per the SLA with the client
* Provide a technical referral point for the motor FNOL agents and claims handlers
* Ensuring the team maintains a high quality of data input to minimise re-entry or update
* System and data integrity, ensuring full records are kept regarding claims registration and management
* Engage with a mentor to assist in career development and progression
Qualifications/skills
* 5 years plus Insurance, claims background is essential
* CIP or higher is essential
* QA experience is preferrable
* IT literacy including database usage
* Highly motivated, proactive and with excellent influential skills to influence both internally and externally
* Possess excellent communication skills, both written and verbal
* Possess a high level of organisational skills and problem-solving ability
* Have proven team-working skills and the ability to see the "big picture"
* Possess an ability to maintain focus, control and positivity under pressure
Experience
A basic knowledge of Motor Claims classifications or Motor Policies and processes is a distinct advantage. The successful candidate will have worked previously/currently in the field of Motor FNOL, Property Damage and Bodily Injury, with a demonstrable ability to be flexible, able to adapt to changing requirements and willing to learn. Experience of the UK jurisdiction is essential as is dealing with high net worth motor clients.
Must have experience working in a pressurized environment with deadlines with a full understanding of market agreements / developments and quantum.
Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF5 CF6 & CF7 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.