Our Dublin based client are looking to hire an IT Support Analyst / Application Support Analyst to join their teamThis role will be on a contract daily rate basis for an initial 6 month contract with views to extend beyond thatThey have an important project and are looking to hire a capable and professional individual to help them complete the projectKey items for this position are familiarity with ITL Frameworks and a background in technical support or service desk support Key criteria : Familiarity with ITSM toolsUnderstanding of ITIL frameworks and best practices.(MUST)Ability to diagnose and solve software, and system issues.Excellent verbal and written communication.IT or equivalent experience in a technical support role.Minimum 2-3 years in Service desk support.Work permit is a MustStakeholder engagement / managementAbility to engage with VendorsSharePoint and Exchange Online AdministrationMicrosoft 365, Azure, and Entra ID AdministrationHOW TO APPLY:To apply for this role, please submit your updated CV. If your skills and experience match job requirements, you will be contacted to discuss your application in detail.SIMILAR ROLES OPEN:As a specialized recruitment agency, we also have several other permanent and contract IT roles available. Visit our website for more information or explore additional opportunities.