Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.
You'll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.
You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.
Management responsibilities
* As a member of LHW (Leading Hotels of the World), you are responsible for maintaining the standards as set by LQA (Leading Quality Assurance) and applying the Anantara Brand.
* To ensure the highest hotel standards of luxury and quality are delivered consistently to our guests.
* To carry out departmental audits to ensure LQA is achieved by all team members.
* To ensure that the Hotel's Vision & Mission statement is communicated to the team
* To ensure that areas of responsibility are clean and well maintained.
* To ensure that the ambience in departments (lights, music and temperature) is controlled.
* To report defective materials and equipment to the appropriate departments.
* Ensure that all new initiatives are implemented in the agreed time frame.
* To ensure that personal objectives are set and achieved on a yearly basis.
* To attend meetings as required.
* To ensure there is management presence in all departments at all times.
* To ensure a consistently high level of security is well maintained throughout the Hotel.
* To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences.
* To monitor all purchasing and costs in the department and to ensure that spending is in line with budgets and in line with purchasing procedures
* To ensure departmental sales are achieved in line with the hotel budget
* To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
* To provide support where necessary in other areas of the Hotel.
* To comply with the hotel's cash handling procedures and ensure that all team members are trained accordingly.
* Drives business results through revenue growth and cost savings efficiency.
People
* To assist in the recruitment and selection of team members
* To appraise all team members in accordance with the agreed appraisal procedure.
* To ensure that all team members comply with the employee handbook.
* To manage the Timepoint System for relevant departments.
* To ensure holidays, bank holidays and lieu time are managed for all team members.
* To ensure departmental daily briefings are carried out at relevant times.
* To chair monthly departmental meetings and ensure team members attend General Team Meetings and ECCM when required.
* To ensure that all team members are rostered in accordance with the Organisation of Working Time Act
* To ensure that all team members adhere to the hotel's grooming procedures.
* To identify and develop key team members and develop a succession plan in conjunction with Human Resources
* To train all team members to have full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and that the highest standards of quality are delivered consistently to our guests.
Fire, Health & Safety
* To have a full understanding of Fire and Emergency procedures.
* To have a full understanding of Health & Safety regulations and carry out risk assessments in own department
* To ensure that the hotel is compliant with all Food Safety regulations
* To ensure all accidents and incidents are investigated and reported in accordance with the hotel's accident/ incident reporting procedure.
* To support the hotel's Environmental policy by complying with waste management and monitory energy efficiency.
Specific Duties
* Specific duties are in line with Standard Operational Procedures issued on commencement of employment.
* To carry out two audits per shift to ensure LHQA is achieved by all team members.
* To complete a full handover is completed at the start and end of each shift and the Guest Relations Handover report is completed.
* To ensure that departmental Managers have acted upon guest feedback in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences.
* Communicate all VIP arrivals, and VIP's houses to all departments to ensure that they receive the highest level of service. Ensure that these guests are personally greeted on arrival and where possible escorted to their rooms.
* Inspect the VIP rooms to ensure the rooms are prepared to Brand/LQA standards and amenities are placed appropriately in the rooms.
* To prepare VIO amenities and welcome cards and organise to be placed in the rooms via In Room Dining.
* To carry out MOD shifts.
* To ensure fire health and safety procedures are being followed at all times.
* To answer all guest feedback/surveys and responses in timely manner within 24 hours.
* To act immediately on in stay surveys and respond to guests.
* To deal with and follow on guest complaints and issues and prevent them for future.
* Drive Quality.
* Manage all VIP requests.
* Complete incident report forms when and if required.
* To regularly follow and update MOD gameplan.
Leadership Competencies
* Self-motivated and sets a positive example for employees by their attitude and performance
* Demonstrates high levels of energy, enthusiasm and professionalism
* Encourages the team towards Hotel and individual objectives and aims
* Shows concern for their team members and interacts with them in a positive manner
* Provides a great work environment and treats each other with dignity and respect and embraces diversity (TEAM)
* Demonstrates strong leadership skills and regularly shows an ability to adjust their approach to deal with different people and situations
* Communicates in a structured and effective manner with their team
* Builds and sustains effective relationships with employees and customers
* Motivates, inspires and empowers others to improve performance
* Fully knowledgeable and compliant with the Leading Hotels of the World LQA program.
Are you looking for a new challenge? Apply now
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.