About TCP Group
TCP Group is a healthcare service provider, specialising in 'direct to patient services' which include the dispensing and distribution of pharmaceutical products, homecare nursing services and sharps waste management, facilitating a unique turnkey solution for the delivery of hospital care in the patient's home.
Role
Customer service administrator full‑time hybrid role. Responsible for ensuring a seamless and smooth pathway for patients referred to the TCP Group while promoting the highest standard of service at all times.
Key Responsibilities
Handling a high volume of inbound and outbound calls from healthcare professionals and patients, providing help and advice while ensuring all information gathered is accurate and relevant for the specific service to be delivered.
Accepting and processing patient referrals in a sensitive and professional manner through an in‑house bespoke electronic system.
Following SOPs/workflows, processes and procedures accurately.
Maintaining all records, correspondence, databases, and documentation—electronic or otherwise—in an accurate and legible manner within agreed policies.
Demonstrating attention to detail in all aspects of the role.
Attending all company‑required meetings, training, and other business in a prepared and punctual manner.
Performing filing, scanning, and other general office administrative tasks.
Reporting customer‑related concerns as required and completing any investigation requested by management.
Working in a fast‑paced environment, exercising initiative and making decisions quickly and effectively, while working effectively as part of a team.
Representing oneself in a professional and ethical manner at all times.
Being courteous, polite, and respectful to all customers, clients, healthcare professionals, and colleagues, ensuring that the highest quality of service is delivered at all times.
Maintaining inter‑departmental recognition, relationships, and teamwork by communicating relevant information and ensuring a seamless process for all patients/customers.
Administering daily/weekly/monthly documentation for departmental reviews and reports.
Co‑ordinating daily scheduling in accordance with service requirements.
Assisting in the development of patient management protocols.
Assisting in the development of patient IT systems and services.
Key Desirables
Strong PC, administration, interpersonal and communication skills.
Familiarity or knowledge of medical terminology is an advantage.
Ability to deliver in a fast‑paced environment.
Ability to work under own initiative and make decisions quickly and effectively.
What We Offer in Return
Competitive annual salary.
24 days of annual leave per annum.
Pension scheme.
Health insurance.
Employee discount card.
You Can Also Expect
A supportive and friendly working environment.
Hybrid working, with the ability to work up to 3 days per week from home.
Regular training courses and opportunities to upskill.
Promotional opportunities.
Refer a friend scheme.
Social events.
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