About Us: Safety Solutions, based in Blanchardstown, offers premier Health & Safety training and consultancy. We are seeking a full-time Customer Service Administrator for our Training Department.Position Overview: As a full-time Customer Service Administrator, you will be responsible for communicating with clients and learners (telephone, email, face-to-face), booking courses for clients and learners, preparing training materials, collecting information, and processing completed course paperwork. You will ensure that all course participants receive their certification upon successful completion of a course.Location: Working at our training centre in Blanchardstown.Key Responsibilities:Booking courses for clients and learners.Effectively responding to customer requests over the phone, by email and face-to-face.Ensuring the building is ready for the day's activities.Working with the rest of the customer service team to achieve monthly sales targets.Ensuring accurate records are maintained on our digital platformsPreparing training materials for training providers and learners.Processing completed course paperwork (scanning and updating internal databases).Ensuring all learners receive their certificates/cards after successfully completing a course.Assisting with gathering learner information (entry requirements) for upcoming courses.Completing administrative tasks for the Consultancy Department.Assisting the Accounts Manager, Operations Director, and Managing Director with general office administration on request.Supporting the reception and business needs of the company.Ensuring that the Quality Management System conforms to the requirements of the International Standard for ISO9001:2015.Requirements:Experience working in a busy office environment.Excellent communication skills – both written and oral.Accuracy in completing office administration tasks, administrative documents, and all communications.Professional business phone etiquette and presence.Ability to work under pressure.Strong digital skills, particularly in MS Office (Excel, Word, PowerPoint) are essential. Experience with an accounts package would be beneficial.Enthusiastic, flexible, team player, self-starter, and proactive.If you are a motivated individual with a passion for exceeding customer expectations and supporting a dynamic team, we would love to hear from youFull training will be provided to enable you excel at this role.Qualifications / Experience:Minimum of 2 years' experience in a similar position preferred.Experience using an accounts package beneficial.ECDL beneficial.Excellent written and spoken level of English (Minimum C1).Eligibility to work in Ireland.Benefits:Starting salary of €32,000.00Company Pension Scheme with employer contribution.Full access to Web Doctor Service.Life Insurance cover to the value of €100,000.Job Type: Full-timePay: From €32,000.00 per yearBenefits:Bike to work schemeCompany pensionOn-site parkingWellness programExperience:Administration: 2 years (required)Customer service: 2 years (required)Work authorisation:Ireland (required)Work Location: In person