Join Sedgwick Ireland as a German‑Speaking Customer Care Advisor and Drive Your Career Forward
Are you ready for an exciting new chapter in one of Europe's most vibrant cities? At Sedgwick Ireland, we're looking for enthusiastic German-speaking talent to join our growing team in Dublin's dynamic Motor Insurance sector.
Here, you'll do more than answer calls, you'll provide real support to real people, helping them navigate the moments that matter most. You'll be part of a global organisation known for empathy, innovation, and putting people first, while enjoying the energy, culture, and career opportunities that Dublin has to offer.
If you're customer‑focused, proactive, and eager to grow in an environment where every day brings a new challenge, this could be the move that transforms your career.
Job Title
German Speaking Customer Care Advisor
Reports to
Team Leader
Key roles
Receive and handle incoming enquiries ensuring that a professional service is provided at all times.
Specific responsibilities (including but not limited to)
* To receive and handle sales and service enquiries in accordance with Client and Regulatory requirements, including use of call scripts
* Handle administrative tasks and complete document validation tasks
* Working collaboratively with the client Leadership Team to consistently achieve SLAs and Targets
* To respond to Customer enquiries and questions (product or service) in a confident and knowledgeable manner, including where appropriate the managing and resolving of complaints
Qualifications/skills
* Excellent attention to detail / accuracy
* Fluent German & English
* Excellent communication skills; verbal and written
* Decision making skills and sound numeric skills
* Sales negotiation and administration skills highly desirable
Experience
* Experience working in a pressurised environment with tight deadlines
* Experience working positively as part of a team and in supporting and motivating others to achieve team objectives
* Third Level qualification (Highly desired)
* Inbound and Outbound telephone experience (Highly desired)
Colleague Benefits
* Bike to Work Scheme
* Tax Saver Travel Scheme
* Discounted onsite Gym Membership (Dublin 4)
* Discounted onsite Montessori (Dublin 4)
* EAP – Employee Assistance Programme
* Life Cover
* PHI – Permanent Health Insurance
* Exams & Professional Membership Fees
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.