Do you enjoy working in a customer-facing role and being part of a collaborative, high-performing team? Our client is currently hiring a Returns Agent based at Dublin Airport, supporting a leading brand in the mobility and vehicle rental industry.
In this fast-paced and dynamic role, you'll play a key part in delivering a first-class customer experience, assisting customers at the beginning and end of their rental journey. You'll work closely with team members across various departments to ensure a smooth, efficient process and maintain high service standards.
Shift-based role: 5 out of 7 days, between 5am and 1am on a rotational basis.
A full, valid, clean B driving licence (held for at least 2 years) is essential.
What's on offer:
29 days holiday (including bank holidays), increasing with service
Uncapped monthly commission
Enhanced statutory sick pay
Enhanced maternity & paternity benefits
Life assurance (2x basic salary)
Hubex employee discount platform
Employee Assistance Programme
Professional development & career progression opportunities
Voluntary flu vaccination voucher
Bike to Work Scheme
Key Responsibilities:
Assist customers with vehicle returns, ensuring a seamless handover
Maintain high standards for customer service and vehicle presentation
Ensure timely vehicle turnarounds in collaboration with the wider team
Process workshop vehicles and coordinate service/repair needs
Communicate with fleet and damage teams to report and track issues
Follow all company procedures, policies, and safety guidelines
Support ad hoc tasks as required in line with business needs
About You:
Full clean B driving licence (held for minimum 2 years)
Confident communicator with strong interpersonal skills
Team-oriented, flexible, and customer-focused
Comfortable working shift patterns including early mornings, evenings, and weekends
Experience in vehicle rental or sales is a plus, but full training is provided
Calm, solution-oriented approach in a fast-paced environment
INDFRS1
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Consumer Services
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