Retention - Sales Advisor
Department: Retention
Employment Type: Full Time
Location: Dublin 18
Compensation: €45,000 - €47,000 / year
Description
PrepayPower, with nearly 500 employees and growing, is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland. Ranked as a top employer for five consecutive years by Great Places to Work Ireland, we offer a fast-paced, challenging environment with significant growth opportunities.
Join our dynamic team and help us empower our customers. We are seeking a Retention Advisor to work full-time in our Customer Retention Team at our head office. This role features an improved salary and commission structure.
Ideal candidates will have a friendly, competitive nature and a strong desire to achieve. Excellent communication skills are essential. Experience in sales is preferred but not mandatory.
We value employee development and recognize performance. Our culture emphasizes working hard, working smart, and having fun.
If you are ambitious, results-oriented, and thrive on challenges, you'll find a great fit with PrepayPower.
Key Responsibilities
* Assist customers in reducing their energy and overall costs
* Understand why customers consider leaving to improve our offerings
* Handle calls from customers seeking better energy deals
* Manage KPIs to maintain performance and reduce customer churn
* Build positive relationships to retain customers
* Mentor and coach junior team members
* Perform ad hoc phone-based activities as needed
* Utilize retention tools to encourage customer loyalty
Skills, Knowledge and Expertise
* Strong interpersonal, problem-solving, and relationship management skills
* Experience in a sales environment
About This Role
* Uncapped commission structure
* Salary: €30,000 base + €15,000 bonus (uncapped)
* Pay-per-sale incentivization
* Mentoring program with incentives
* Clear progression pathways
* Based full-time in Sandyford Office, Dublin 18, with hybrid work options post-probation
Benefits
* Competitive salary and bonus
* Pension scheme
* Health insurance and Employee Assistance Program
* Career growth opportunities
* Fast-paced, friendly environment
* Ongoing training and development
* Annual leave that increases with service
* Staff tariff, modern offices, remote work flexibility
* CSR, wellness, social events, referral schemes, travel and bike-to-work schemes
PrepayPower is an Equal Opportunity Employer committed to diversity and inclusion. We aim to create an inclusive workplace and encourage applications from diverse backgrounds.
Our mission is to give customers control and transparency over their energy costs, focusing on long-term savings rather than short-term discounts. We are recognized as Ireland’s highest-rated energy supplier on Trustpilot.
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