Job Overview:
The key to a hotel's success lies in its operations, and the Operations Manager plays a pivotal role in achieving this goal.
* Revenue Maximisation: Ensuring maximum revenue and profitability from all market segments is crucial. This involves creating strategies to increase room sales and enhance customer satisfaction.
* Team Management: Directing departmental managers to achieve pre-set goals and targets is essential for a smooth operation. Regular meetings and performance reviews help to keep everyone on track.
Additional responsibilities include monitoring sales figures, developing marketing and revenue management strategies, and ensuring efficient operation and cost control. The Operations Manager must also analyse guest feedback to identify areas for improvement and implement changes accordingly.
Key Performance Indicators (KPIs):
1. Maximise Hotel revenue and profitability from all market segments.
2. Develop and direct departmental managers to achieve pre-set goals and targets.
3. Work closely with Group Revenue and Sales to increase revenue per available room.
The Operations Manager is responsible for overseeing the entire hotel operation, including financial performance, guest satisfaction, and staff development. Effective communication and leadership skills are essential in this role to motivate staff and drive results.