Available Positions:
Consumer Protection Manager
Grade:
Higher Executive Officer (HEO)
Employing Authority:
Competition and Consumer Protection Commission (CCPC)
Location:
Office in Dublin 1/ Agile (Hybrid) working available
Closing date:
3pm, Thursday, 18th September, 2025
Starting Salary:
€58,847
Division Overview:
The Consumer Protection Division (CPD) is primarily responsible for exercising the CCPC's functions in the areas of consumer protection and ensuring that traders comply with the relevant pieces of consumer protection legislation. The CPD consists of three separate operational units: the EU Consumer Protection Cooperation (CPC) Unit and two Strategic Engagement and Consumer Insights (SECI) Units.
SECI leads in shaping the CCPC's consumer protection and enforcement strategy, supporting a risk-based approach to compliance and enforcement alongside the need to prioritise our work. SECI is responsible for managing the CCPC's enforcement case pipeline and provides information to internal and external stakeholders including responses to questions from government departments, media and parliamentary questions.
The CPC Unit fulfils the CCPC's role under the EU Consumer Protection Cooperation framework (Regulation (EU) 2017/2394) facilitating EU Member States' consumer enforcement authorities to work together on consumer protection issues. The CPC Unit has responsibility for the CCPC's functions in relation to Alternative Dispute Resolution (ADR) processes (S.I. No. 368 of It also participates in the International Consumer Protection and Enforcement Network (ICPEN), an organisation composed of consumer protection authorities from over 70 countries.
While each unit has its own specific area of expertise, competence and responsibility, it contributes to the work of CPD and the wider CCPC through a collaborative approach. The units engage with traders across all sectors, up to and including global corporations, on issues of compliance with consumer protection legislation. The units also have a strong level of engagement, coordination and cooperation with other agencies and authorities operating at a national, EU and international level.
Examples of the work of the Division include:
* Consumer Rights Act 2022: Consumer Remedies in Sale of Goods Contracts Guidelines:
* * Consumer Rights Act 2022: Consumer Remedies in Service Contracts Guidelines:
* * CCPC Price Reduction Business Guidelines
* CCPC and EU consumer authorities urge SHEIN to stop pressuring consumers to buy
* CCPC joins EU consumer authorities in calling on Apple to stop geo-blocking on its services
* CCPC and EU consumer authorities inform Temu that they are under scrutiny for potential breaches of consumer protection law
The Role:
The CCPC is seeking to recruit a Consumer Protection Manager, at Higher Executive Officer (HEO) Grade, to join the Consumer Protection Division. The successful candidate will be assigned to the Division's SECI Unit, reporting to the Head of Unit. The SECI Unit is comprised of a Head of Unit, two Consumer Protection Managers and two Executive Officers.
Key Responsibilities:
* Assess trader compliance with consumer protection legislation by conducting screenings on cases informed by requests made to the CCPC from other EU Member States against Irish based traders.
* Manage and assess potential breaches by traders of consumer protection legislation, making recommendations on appropriate courses of action including conducting investigations and liaising with the CCPC's legal department on appropriate next steps.
* Building, managing and maintaining productive and positive relationships with key internal, external stakeholders and competent authorities in other member states whilst representing CCPC at external fora as required. This engagement will include international travel, when required.
* Develop inputs for consumer information material, consultation documents and writing reports on consumer protection matters.
* Respond to queries from external stakeholders and other government departments. To include working with other units and divisions on cross-divisional responses to information requests/media queries/PQs.
* Work closely with and as directed by the Head of Unit in the general management of the Unit/Division's activities.
* Assist in the preparation of organisational reports and undertake any other duties and responsibilities of a similar level, as required.
* Contribute to the achievement of the strategic goals of the organisation by participating in cross-divisional projects, developing knowledge and familiarity with the broad remit of the CCPC's mandate.
* The Consumer Protection Manager may be responsible for the management of a Consumer Protection Executive(s)