**Lead Overnight Support Team to Enhance Member Experience**
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* Develop a high-performing overnight support team in Limerick, Ireland.
* Collaborate with cross-functional stakeholders to ensure smooth alignment across departments.
* Coach and mentor Team Managers to grow as people leaders, including setting personal development plans and providing regular feedback.
**Requirements for Success**
* 3+ years of proven experience as an Operations Manager in a contact centre environment.
* Experience working overnight shifts & managing a remote team is preferred but not mandatory.
* Passion for leading and coaching others, with excellent written and oral communication skills.
* Positive attitude and high energy performer, with ability to thrive in a dynamic, fast-paced environment.
**Join Our Team in Ireland**
The ideal candidate will bring a strong coaching mindset, a proven ability to develop high-performing teams, and a drive to lead with empathy and accountability. Reporting to the Senior Operations Manager, you will lead and support a team within Operations, ensuring service delivery targets are met while providing first-class support to our members. This is a hybrid role meaning 1 scheduled day per week will be remote and the remaining scheduled days based in our Limerick office in Ireland.
**Responsibilities Include:**
* Manage a hybrid overnight team of 2–3 Team Managers (each managing 10–12 Membership Services Representatives) with varying schedules.
* Proactively lead, motivate, and develop high-performing teams in a time-sensitive environment, driving performance against key operational KPIs.
* Coverage: Identify opportunities to improve operational systems and workflows, and partner with relevant teams to implement best practices.
**About the Role**
WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives. We're seeking an Operations Manager for our Overnights team with a passion for leadership and to support our Membership Services Representatives (MSRs).
**Benefits**
* Opportunity to work with a diverse and inclusive team.
* Competitive salary and benefits package.
* Professional development opportunities.