Are you an experienced Customer Service Agent? Then we're looking for you to join Gourmet Fuel in our Dublin office.
Customer Service is one of the first points of contact for our customers, who vary from residential to large corporations. Customer Service candidates will deal with all inbound customer queries from both existing and new customers. This role is ideal for someone who is results orientated, customer focused and enjoys working in a fast-paced environment.
This role is an office based in Sandyford, Dublin / Must be available for the required shifts below.
Monday 11:30-6:30pm
Wednesday 11:30-6:30pm
Thursday 11:30-6.30pm
Sunday 10:00-4:00pm
Additional hours available for holiday cover throughout the year.
The ideal candidate will have:
* Minimum of 2 years' experience working in a customer service environment
* Previous admin experience - ideally working in a role where IT systems were used daily.
* Excellent communication and interpersonal skills
* Excellent attention to detail
* Ability to handle challenging situations
* Previous experience in a Logistics/Supply Chain environment is preferred.
* Strong organisational and administrative skills.
* Proficient in full Microsoft package and CRM systems.
* A positive attitude and strong desire to meet customers needs
The main duties and responsibilities of the role will include the following:
* Meet and exceed all operational KPIs whilst working on the phone and/or email / live chat
* Making a great impression of our company, by being friendly, professional and helpful to all customers at all times through all communication channels (livechat/phone/email)
* Maintain high quality communication throughout the logistics processes
* Communicate with customers if there are potential delays with orders
* Ensure accuracy of customer backlog report for shipping. Maintenance of sales order dates and quantities where applicable
* Managing day-to-day communications on repeat orders – in particular where expectations may not be met.
* Assist on the preparation of delivery routing and paperwork checks
* Dealing with any issues in a confident and respectful way and escalating any complex complaints to your Manager when needed.
* Deal with CRM leads and communication with customers following company's processes and procedures
* Update ERP system/CRM leads and customers profile in accordance with the company's processes and procedures.
* Ad hoc duties as requested by management.
Gourmet Fuel Ltd is a nutritional food manufacturing company, specialising in creating and designing healthy meals and meal plans sold through its website. The company is interested in hearing from individuals who have relevant experience to join our team
Job Type: Full-time
Pay: €15.00 per hour
Benefits:
* Bike to work scheme
* Company events
* Employee discount
* On-site parking
* Sick pay
Education:
* Leaving Certificate (preferred)
Experience:
* customer service: 2 years (required)
Work authorisation:
* Ireland (required)
Work Location: In person