Why Join Us?
At Intuity Technologies, we're more than just an IT company — we're a trusted partner for businesses across Ireland.
With over 50 years' experience, we've built a reputation for reliability, innovation, and technical excellence.
We're an ISO-certified managed services provider supporting clients across Med Tech, Bio Pharma, Construction, Legal, Financial Services, and more.
When you join us, you'll be part of a company that:
Invests in your growth with paid certifications and training.
Focuses on people by building strong client relationships and putting customers first.
Embraces innovation by exploring new technologies and solutions.
Deliver impact with projects and support across diverse industries and locations.
Your Mission
As a Level 2 Service Desk Engineer, you'll be the go-to expert for advanced technical support, automation, and infrastructure optimization.
You'll work across multiple platforms and technologies, ensuring seamless service delivery and exceptional customer experiences.
Key Responsibilities
Incident Service Request Management: Resolve complex technical issues across Windows, cloud platforms, networking, and security systems using ITIL best practices.
Automation Process Improvement: Drive efficiency through scripting (Power Shell, Python) and ITSM workflows.
Experience with Rewst is a plus.
Infrastructure Support: Manage hybrid environments including Microsoft 365, Azure AD, VMware, and Hyper‑V.
Security Compliance: Apply best practices and support endpoint protection, firewalls, and backup solutions.
Collaboration Documentation: Partner with Level 3 engineers and project teams on upgrades and migrations.
Continuous Improvement: Stay ahead of emerging technologies and contribute to knowledge sharing within the team.
What We're Looking For
Education Experience: Degree or equivalent experience (2–3 years in a similar role).
Technical Skills
OS: Windows 10/11, Windows Server (2016–2022)Cloud: Microsoft 365, Azure, Azure AD, AWS, Google Cloud Networking: Managed switches, VLANs, firewalls (Sonic Wall, Fortinet, Cisco)Security: Endpoint protection, spam/web filtering Virtualization: VMware, Hyper‑VBackup: Veeam, Datto, Azure Backup Automation: Power Shell, basic Python
Certifications
Microsoft certifications advantageous.
Sonicwall/ fortigate certifications advantageous.
Other Requirements
Strong communication skills
Desirable Extras
Familiarity with monitoring platforms (Datto RMM, Azure Monitor)Exposure to Zero Trust security models and modern endpoint management (Intune, Autopilot)Automation experience – Powershell, Python, Rewst, Jinga ITIL v4 Foundation ISO 27001 experience
Full clean driver's license
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