Why Join Us?
At Intuity Technologies, we're more than just an IT company — we're a trusted partner for businesses across Ireland. With over 50 years' experience, we've built a reputation for reliability, innovation, and technical excellence.
We're an ISO-certified managed services provider supporting clients across MedTech, BioPharma, Construction, Legal, Financial Services, and more.
When you join us, you'll be part of a company that:
* Invests in your growth with paid certifications and training.
* Focuses on people by building strong client relationships and putting customers first.
* Embraces innovation by exploring new technologies and solutions.
* Delivers impact with projects and support across diverse industries and locations.
Your Mission
As a Level 2 Service Desk Engineer, you'll be the go-to expert for advanced technical support, automation, and infrastructure optimization. You'll work across multiple platforms and technologies, ensuring seamless service delivery and exceptional customer experiences.
Key Responsibilities
• Incident & Service Request Management: Resolve complex technical issues across Windows, cloud platforms, networking, and security systems using ITIL best practices.
• Automation & Process Improvement: Drive efficiency through scripting (PowerShell, Python) and ITSM workflows. Experience with Rewst is a plus.
• Infrastructure Support: Manage hybrid environments including Microsoft 365, Azure AD, VMware, and Hyper-V.
• Security & Compliance: Apply best practices and support endpoint protection, firewalls, and backup solutions.
• Collaboration & Documentation: Partner with Level 3 engineers and project teams on upgrades and migrations.
• Continuous Improvement: Stay ahead of emerging technologies and contribute to knowledge sharing within the team.
What We're Looking For
Education & Experience: Degree or equivalent experience (2–3 years in a similar role).
Technical Skills:
• OS: Windows 10/11, Windows Server (2016–2022)
• Cloud: Microsoft 365, Azure, Azure AD, AWS, Google Cloud
• Networking: Managed switches, VLANs, firewalls (SonicWall, Fortinet, Cisco)
• Security: Endpoint protection, spam/web filtering
• Virtualization: VMware, Hyper-V
• Backup: Veeam, Datto, Azure Backup
• Automation: PowerShell, basic Python
Certifications:
Microsoft certifications advantageous
Sonicwall/ fortigate certifications advantageous
Other Requirements:
• Strong communication skills
Desirable Extras
• Familiarity with monitoring platforms (Datto RMM, Azure Monitor)
• Exposure to Zero Trust security models and modern endpoint management (Intune, Autopilot)
• Automation experience – Powershell, Python, Rewst, Jinga
• ITIL v4 Foundation
• ISO 27001 experience
• Full clean driver's license