Key Responsibilities:
* Investigate and resolve reported issues, such as requests for account support or potentially abusive content.
* Enforce clients' Terms of Use by monitoring reports of abuse on the site.
* Become and remain knowledgeable about client products and community standards.
* Use market specific knowledge to find scalable solutions to improve the support of our community of users.
* Gather, analyse, and utilise relevant data to develop ways to improve the user experience.
* Recognise trends and patterns and escalate issues outside company policy to the global team.
Required Skills and Qualifications
* Strong personal resilience with the ability to operate in a pressured environment.
* Strong interpersonal skills, verbal, and written communication skills, and empathy.
* High adaptability and positive approach to challenges.
* Ability to make decisions, prioritise, solve problems, and work as part of a team.
* Effective time management and prioritisation skills.
* Ability to consistently hit KPIs on time.
Language Skills
* Fluent in market language on near-native level (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends in the region.
* Advanced level of English (C1).
We are committed to providing an extensive training program that will equip you with the necessary skills to excel in this role. Our working hours are fixed, with no shift rotations. Monday to Friday, occasionally weekends and bank holidays.