Location: Swords, County Dublin (In-office)
Type: Full-time, Permanent
We are a specialist travel company based in Swords, Co. Dublin and we are seeking an experienced Operations & System Coordinator to join our team. This role is ideal for someone who enjoys managing systems, improving workflow, and supporting a busy operations environment.
Key Responsibilities
• Manage and maintain Tourwriter and other internal systems to ensure accurate, real-time booking data and operational efficiency.
• Build, update and optimise itineraries, pricing, and supplier data to support seamless itinerary delivery.
• Oversee booking confirmations, travel documentation, and client communications to ensure timely and professional service.
• Conduct quality control of all itineraries, vouchers, and travel documents to maintain high service standards.
• Liaise with suppliers, guides, and partners to confirm services and ensure they are delivered as contracted.
• Monitor and improve operational processes, templates, and data integrity to drive consistency and efficiency.
• Support daily operations, scheduling, and departure readiness across all itineraries.
• Troubleshoot system issues and liaise with software support when required.
Requirements
• Experience using Tourwriter (essential)
• Previous experience in a tour operator, DMC or travel operations role
• Strong attention to detail and organisational skills
• Confident with technology and data management
• Excellent communication skills (written & verbal)
• Ability to prioritise and work in a fast-paced environment
• Positive, proactive approach to problem-solving
Nice to Have
• Experience in the golf travel industry (tours, events, suppliers)
• Knowledge of other travel or CRM systems (e.g. Wetu, Tourplan, Travefy, Axus)
• Supplier relationships in Ireland or Europe
• Experience creating FIT or group itineraries
What We Offer
• Competitive salary (commensurate with experience)
• Full-time position in a friendly, growing team
• On-site role in Swords, Co. Dublin
• Opportunity to take ownership of systems and operations
• Professional development and training provided
How to Apply
Please send your CV and a brief cover letter to: We look forward to hearing from you