Duties and responsibilities are, but not limited to the following: General Responsibility Develop, mentor and manage the IT staff, with a focus on (a) delivery of the IT service to support operations, (b) safety at all times and (c) dignity in the workplace. Promote and maintain right working attitude with IT staff. Responsible for the day-to-day management of the Information Technology (IT) assets. Maintenance of all information technology equipment including computer networks, Servers, Storage, client computing devices and telephony. Manage vendors and service contracts. Manage IT Security of physical assets and digital assets. Make mechanism for the protection of the companys system. Account for backup of systems and all data. Responsible for the management of the organisations email accounts. Make effort for effective safety protocols. Respond to clients questions on IT. Handle the organisations hosting information. Continuously seek improvement of the IT Department and support Continuous Improvement (CI) efforts throughout the entire business. Currently AAG is in the process of implementing a new enterprise resource planning (ERP) system, so some previous experience in this area would be desirable Stay informed of development and changes in IT that will enhance our business Handle logging of queries for both customers and employees. Responsible for analysing call log to discover trending matters and issues. Essential Job Function Comply with all company policies and procedures. Focus on internal and external IT service delivery. Continuously improve the strength and capability of the IT Function. Candidate Requirements You have a minimum of 5 years experience in a managing technology teams. Experienced in coaching and developing people. Excellent interpersonal, collaboration skills and the ability to build relationships. Excellent communication (verbal and written) skills. Have ability to prepare and present training material. The ability to motivate and inspire your team. Have the ability to work a flexible schedule when/if required. Maintain a positive attitude and strong work energy. Commitment to company values and ethics. Skills: It Manager IT Manager