Support Engineer III – Incident Manager
Dublin 4 |
6-Month Contract | 100% Onsite |
€65,000 per annum (pro rata)
or
€320 per day
We're hiring for a
Support Engineer III (Incident Manager)
to join a high-performing
Global Operations Command Center
team based onsite in Dublin.
This is a fantastic opportunity to work with one of the world's leading technology organisations — a company known for its scale, speed, and innovation. You'll play a key role in ensuring global systems remain stable, resilient, and responsive, while driving improvements that impact millions of users worldwide.
Key Responsibilities
* Lead and coordinate
high-severity incident response calls
across global teams.
* Manage
triage, escalation, and resolution
of critical issues in real time.
* Conduct
root cause analysis
and implement process improvements to reduce future risk.
* Act as an
escalation point
for Field Operations and IT teams during major incidents.
* Collaborate with engineers globally to ensure system health, uptime, and service excellence.
Requirements
* 2+ years' experience in
Global Incident Management
and
Problem Management
.
* 3+ years' experience in a
network-focused technical role
within large-scale environments.
* Solid knowledge of
IP networking, Linux or Microsoft administration, and Cisco technologies
.
* Strong communication skills across technical and non-technical audiences.
* Ability to thrive under pressure, with a keen eye for detail and prioritization.
Desirable Skills
* 5+ years' experience in Incident or Problem Management.
* Deep understanding of
TCP/IP, BGP, OSPF, MPLS, DNS, DHCP, Firewalls,
and related protocols.
* Scripting skills in
Python, Perl, or Shell
(or the motivation to learn).
* Proven experience leading complex, global issue management processes.
Why This Role
Join a fast-paced global team at the heart of large-scale operations — where every decision you make drives real-world impact. You'll work alongside some of the brightest engineers in the industry, in an environment that rewards initiative, problem-solving, and technical excellence.