Drive Customer Engagement with Data-Driven Strategies
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We're on a mission to revolutionize the way businesses connect with customers. As a CRM Analytics Manager, you'll play a pivotal role in driving impactful strategies that foster customer loyalty and growth.
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In this dynamic role, you'll lead analytics initiatives that influence business decisions, collaborating closely across departments to optimize CRM strategies. Your expertise in SQL, data science, modeling, and AI-driven approaches will be instrumental in uncovering insights that drive customer engagement and business growth.
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Key responsibilities include:
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* Orienting projects that apply SQL and data modeling to uncover valuable insights, advising strategic decisions and encouraging customer loyalty.
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* Developing self-serve tools that drive-up analytics velocity and decision-making at scale.
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* Presenting analytics-driven insights to stakeholders, influencing CRM evolution and aligning with strategic goals.
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* Fostering a culture of continuous learning and improvement through mentorship and leadership in an inclusive environment.
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To succeed in this role, you'll need:
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* A proven track record in CRM analytics, with hands-on experience in SQL, data science, modeling, and AI-driven approaches.
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* Strong analytical skills and curiosity about making data-led decisions that drive customer engagement and business growth.
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* Excellent communication and presentation skills, capable of translating sophisticated analytics into actionable insights for diverse audiences.
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* Demonstrated capacity to lead teams and projects, ensuring alignment with CRM roadmaps and strategic objectives.
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* Effective partner leadership skills, able to navigate interdisciplinary collaborations seamlessly.
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* A dedication to encouraging diversity and inclusion, applying gender-neutral and inclusive language in all communications.
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This is a unique opportunity to shape the future of customer relationship management with your data-savvy insights. Join us in driving business growth and fostering customer loyalty.
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