Client Experience and Sales Specialist - Kilkenny
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Overview
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are hiring a Client Experience and Sales Specialist in our Kilkenny Clinic. In this role, you will ensure an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance.
Key Responsibilities
* Client Satisfaction: Deliver outstanding service from initial contact to follow-up; manage online reviews and resolve complaints efficiently.
* Revenue Growth: Maximise clinic efficiency through effective diary and booking management; manage stock accurately, including AWI deductions.
* Sales Performance: Drive consultations with upselling and cross-selling; meet KPIs for consultation success, walk-in conversions, and average spend; ensure seamless client check-in/out processes.
* AWI Performance & Growth: Promote skin consultations, identify upsell opportunities, track AWI stock, maintain clinical standards, and handle client retention calls.
Qualifications and Skills
* Qualified Beauty Therapist
* Experience in client experience management, customer service, or similar roles
* Excellent communication and interpersonal skills
* Strong analytical and problem-solving abilities
* Ability to manage multiple tasks in a fast-paced environment
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Medical Practices
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