Enso Recruitment are delighted to be partnered with a leading Cloud & Technology Provider in Northern Ireland, to recruit for the role of Senior Managed Services Engineer.
Due to continued growth, new service offerings & an increased client based, our client are strengthening their service engineering team with this key role.
The Role Provide level 3 technical support to both internal and external stakeholders on a ticket desk system.
Assist the Project Delivery, Commercial and Business Solutions teams with pre-sales engagements, including carrying out on-site audits & health checks.
Act as a point of technical escalation within Managed IT/Cloud department for other members of the team.
Refer client requests for advice & consultation to Business Solutions and Commercial teams where necessary.
Collaborate with peers and other areas of the business to increase internal product and service knowledge.
Develop the skillsets and capabilities of more junior members of the team sharing knowledge and experience.
Create & update technical documentation.
Act as a subject matter expert, by sharing knowledge and developing others whilst collaborating with other areas of the business to increase internal product and service knowledge and client service adoption.
The Person Two years experience in an internal or external facing helpdesk support team.
One years experience previous hands-on experience with ticket management systems.
A willingness to travel to client sites as required for the proper performance of the role.
Valid Right to Work in the UK.
A technical understanding of some of the following: Microsoft Windows Server Microsoft Office 365 (Exchange Online, One Drive etc) Active Directory Anti-Virus, Anti-Malware & Anti-Spam Solutions Veeam Backup & Replication or other back up technologies Hardware Maintenance Patch Management Solutions Hyper-V, VMWare, and Azure Networking and advanced Routing or Switching and Security Experience with Clustering, Hyper converged Infrastructure and Storage The Package 39 holidays Pension Hybrid Working (2 days in office) Cycle to Work Scheme IT Purchase Scheme Learning & Development Much, much, more.