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Head of operations

Ennis
Fiddle + Bow Collection
Head of operations
Posted: 26 February
Offer description

Head of Operations – Russells Seafood Bar Part of the Fiddle + Bow Collection Reports to: Director of Russells Location: Doolin, Co.

Clare About the Role Russells Seafood Bar is one of Doolin's most recommended hospitality destinations, known for quality food, warm service, and consistency.

Over the past four years, we've built a strong reputation with both locals and visitors — and we're proud of the trust that comes with that.

We are now seeking a Head of Operations to work closely with the Director of Russells and take ownership of the day-to-day running of Russells Seafood Bar.

This is a senior, hands-on role for an experienced hospitality professional who enjoys leading people, running a tight operation, and protecting the guest experience.

Who We Are Russells is a locally owned hospitality group based in Doolin and part of the Fiddle + Bow Collection.

The group includes: Russells Seafood Bar Russells Takeaway (Fish Shop & Coffee Shop)The Rocket House at Doolin Pier We are an owner-led business — not a chain — with a strong focus on quality, team culture, and long-term sustainability.

What the Role Involves -Operational Leadership Take day-to-day operational responsibility for Russells Seafood Bar Ensure services run smoothly, efficiently, and to a consistently high standard Maintain and oversee all operational checklists, procedures, and standards Identify operational issues early and implement practical solutions Provide leadership and operational support across other Russells outlets when required Team Leadership & Staffing Lead, support, and motivate the front-of-house team on a daily basis Manage staff rostering, ensuring strong coverage and labour efficiency Support recruitment, onboarding, and seasonal team expansion Train and develop team members in service standards, workflow, and practical skills Create a positive, respectful, and professional working environment Guest Experience & Reputation Be a visible presence during service, leading by example on the floor Protect and enhance Russells' reputation for excellent customer service Ensure every guest experience reflects our values and standards Handle guest feedback, queries, and issues with professionalism and care Administration & Communication Manage email enquiries and day-to-day communication Handle and coordinate group bookings with the kitchen and service teams Support the Director with operational reporting, scheduling, and organisation This Role Is Ideal for Someone Who Has strong experience running or supporting the operation of a busy restaurant or bar Is confident leading teams and taking responsibility for daily performance Is highly organised and comfortable balancing people, service, and structure Cares deeply about customer service and team culture Wants to be part of a respected, locally rooted hospitality business Is looking for a senior role with trust, autonomy, and influence Is looking for a great work/ life balance What We Offer A senior leadership role within a well-established hospitality group Seasonal working hours (approx.

20–48 hours depending on time of year)Supportive, owner-led management and a collaborative work environment Competitive salary based on experience Flexible scheduling Competitive holiday programme25% discount on food & beverage across the Collection25% discount on rooms across the Collection Free meals on duty Free on-site parking Bike to Work scheme Staff referral scheme Employee Assistance Programme We are proud to foster a workplace culture committed to diversity, equity, and inclusion, and we welcome applicants from all backgrounds and experiences.

How to Apply If this sounds like a role you'd enjoy taking ownership of, we'd love to hear from you.

Please send your CV and cover letter to us.

Job Types: Full-time, Part-time Pay: From €45,000.00 per year Expected hours: 20 – 48 per week Benefits: Bike to work scheme Employee assistance program Employee discount Food allowance Housing allowance On-site parking Ability to commute/relocate: Clare, County Clare: reliably commute or plan to relocate before starting work (required)Language: English (required)Work authorisation: Ireland (required)Work Location: In person

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