Role PurposeThis role owns the business analysis and coordination of middleware / iPaaS integrations across ERP, CRM, and core business applications. Working with the Head of Technology & IS, you will drive post-acquisition system alignment, process automation, and integration-led change.You will act as the business-side lead for integration initiatives, translating business needs into clear, delivery-ready requirements while supporting internal teams and external vendors.Based in Ireland or the UK, supporting stakeholders across Ireland, the UK, and the US, with limited monthly travel.Key ResponsibilitiesLead business analysis for middleware / iPaaS-based integrations across ERP, CRM, and business systemsAnalyse end-to-end processes to identify integration and automation opportunitiesDefine integration-ready requirements, including data flows, triggers, events, and error handlingAct as the interface between business, IS, and vendors to ensure aligned deliverySupport ERP and CRM integration initiatives (e.g. NetSuite and CRM platforms)Document future-state processes, integration flows, and business rulesSupport project delivery with clarification, risk identification, and RAG reportingExperience & Skills3–5+ years' experience as a Business Systems Analyst / Senior BSAProven experience working with middleware / iPaaS integrationsStrong understanding of system integration, data flows, and automationExperience in multi-system ERP / CRM environmentsExcellent stakeholder engagement and documentation skillsWillingness to travel within the UK / Ireland as required