Main Responsibilities
* Greet guests in a polite and friendly manner
* To anticipate guest's needs and ensure that service is exceptional
* Work with the Front Office team to complete the tasks for the day
* Handle any guest's concerns or complaints in a professional manner
* Assist other departments wherever necessary and maintain good working relationships
* The shifts will include weekend work. This is a full time permanent role
The Ideal Candidate For This Position
* A minimum of 1 years previous Hotel Reception experience
* Previous Hotsoft knowledge is desirable
* Commitment to delivering high levels of customer service
* Professional demeanour and excellent grooming standards
* Professional telephone manner
* Excellent communication skills
* Be able to cope well under pressure
Skills
Hotel reception Customer Focus Teamwork
Benefits
Gym membership Free parking Meal on duty