Operational Business Support Admin
Reports to: Operations Director
Job Summary
Liberty Living Homecare is seeking a proactive and operationally aware Business Support Admin to deliver high-quality administrative and coordination support to our homecare operations. This role suits a structured professional who can support service efficiency, compliance, and daily operational delivery.
Key Responsibilities
* Provide direct administrative support to the Operations Director and the operations team.
* Maintain compliance logs, operational trackers, dashboards, and internal databases.
* Support client onboarding administration and service set-up coordination.
* Maintain and update digital staff records for Healthcare Assistants (HCAs), ensuring vetting and training compliance is tracked.
* Support rostering administration, schedule updates, and care system reporting.
* Prepare and organise documentation for audits, inspections, and internal reviews.
* Manage confidential information in line with GDPR and company policy.
* Maintain shared drives and Microsoft 365 cloud-based file systems.
* Communicate professionally with clients and healthcare partners when required.
* Support service performance reporting and trend monitoring.
* Demonstrate full daily working knowledge of Microsoft 365 including Teams, Outlook, Word, Excel, OneDrive, SharePoint and Forms.
Required Skills & Experience
* Strong experience in an administrative role supporting business or service operations.
* Full proficiency in Microsoft 365 and cloud-based file management.
* Highly organised, structured, and able to manage multiple priorities.
* Excellent planning, time-management, and deadline adherence.
* Professional handling of sensitive data with discretion and accuracy.
* Strong written and verbal communication skills.
* Confidence managing digital systems and reporting tools.
* Homecare experience would be good but is not required for this role.
Core Competencies
* Structured workflow planning and efficient task coordination.
* Compliance-focused and audit-aware record management.
* Ability to prioritise effectively in a busy environment.
* Proactive problem-solving and operational support mindset.
* High standards of confidentiality and accuracy.
Personal Attributes
* Dependable and self-motivated.
* Calm under pressure with strong follow-through.
* Adaptable and solutions-driven.
* Team-focused with excellent communication.
* Extremely strong organisational and process management skills.
Benefits
* Competitive salary (Dependent on Experience)
* Supportive and collaborative working environment
* Ongoing training and career development opportunities
Job Type: Full-time
Pay: €29,000.00-€32,000.00 per year
Work Location: In person