JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Supervisor, Events & Hospitality - Dublin Tower
Headline Responsibilities
Reporting directly to the Senior Supervisor, Events & Hospitality, the Supervisor, will lead a team that is expected to provide exceptional customer service to both internal & external customers. The right person will strategise, prioritise and lead all aspects of events (including activations & meeting room management) and anything else that touches hospitality, ensuring that the team delivers a consistent first impression and a lasting and unique, memorable experience that makes our customers feel welcome, comfortable and brings our Salesforce brand to life. This person will need to work collectively as a team, particularly with our TFM providers and show a genuine understanding of our guests’ needs and requirements, striving to exceed expectations wherever possible.
Key Responsibilities:
Daily support to the Events & Hospitality Senior Supervisor,, leading & executing delegated tasks as required
Lead the team of Event Assistants and Guest Service Ambassadors
Co - Ownership of all tickets within the Events & Hospitality ticketing queues, ensuring each ticket is responded to & actioned within required SLAs
Deep understanding of ticketing tool system, including data & reporting capabilities
Ensure accurate tracking is managed for local data that can be used globally if required
Booking, planning & delivery of requests that are assigned
Hold and attend regular meetings to be in the know of events and meetings taking place in the office.
Keep open lines of communication to other key departments and build invaluable relationships with key people locally, regionally and globally attending meetings/calls where necessary
Devise local, scalable processes as required that are inline with regional & global operations where necessary
Be a vocal contributor when relevant projects require experienced input
Ensure local teams are up to date with aligned processes and resources/information needed and help drive daily operations to reflect alignment locally
Be forward thinking in ensuring events operations satisfy health & safety and security regulations
Be in the know of budgeting across all areas and strategize ways to reduce spend if/where possible
Make methodical and justified decisions for all aspects of campus events & hospitality that can be logically explained to senior management if necessary
Drive the culture & values of Salesforce in all areas as a key leader of Ohana vision
Manage relationships with key vendors and external suppliers, providing feedback, KPI reviews & QBR content if required
Responsible for executing good fire/emergency evacuation practise
Flexible approach to change working hours and adapt to business needs - attend every event onsite (including evenings & weekends as required while working no more than 45 hours across your working week)
Self Presentation
Remain smart/polished at all times
Ensure professional personal presentation at all times (including body language etc.)
Exude a friendly, smiley and bubbly demeanour to every customer
Have a charismatic demeanour that delivers warmth, charm and professionalism in every aspect of the role
Security
Adhere to strict corporate security policies at all times
Build strong working relationships with on site security agents
Promote the importance and process of Security rules and procedures
Keep security and H&S in mind as a priority when events are in place
Other:
Accurately follow processes as required
Utilise multiple resources to respond to emails & other requests
Actively participate in company resources promoting events, guest experience and positivity for the Salesforce culture and brand.
Have an understanding of Salesforce products and the direction of growth for Salesforce overall
Participate in company initiatives
Maintain a flexible approach to change in line with business demand and an ever developing company
Adhere to ad hoc requests as outlined by the Workplace Services Management team
Qualifications:
Strong, higher level Hospitality/ Events experience both administration and operational
Strong people Management/Team lead experience
Strong Customer service background in a fast paced environment
Intermediate-advanced IT skills
Interpersonal skills:
Passionate attitude for Customer service
Friendly, helpful and willing to go the extra mile to help meet our customer’s needs
Able to prioritise effectively
Proactive and positive attitude
Excellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy
Excellent multi-tasking, project management and organisational skills
Ability to work in a fast-paced environment and meet deadlines
High attention to detail
Natural motivator and forward thinker
Altruistic approach to team management
Location:
On-site –Dublin, IRL
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Supervisor, Events & Hospitality - Dublin Tower
Headline Responsibilities
Reporting directly to the Senior Supervisor, Events & Hospitality, the Supervisor, will lead a team that is expected to provide exceptional customer service to both internal & external customers. The right person will strategise, prioritise and lead all aspects of events (including activations & meeting room management) and anything else that touches hospitality, ensuring that the team delivers a consistent first impression and a lasting and unique, memorable experience that makes our customers feel welcome, comfortable and brings our Salesforce brand to life. This person will need to work collectively as a team, particularly with our TFM providers and show a genuine understanding of our guests’ needs and requirements, striving to exceed expectations wherever possible.
Key Responsibilities:
* Daily support to the Events & Hospitality Senior Supervisor,, leading & executing delegated tasks as required
* Lead the team of Event Assistants and Guest Service Ambassadors
* Co - Ownership of all tickets within the Events & Hospitality ticketing queues, ensuring each ticket is responded to & actioned within required SLAs
* Deep understanding of ticketing tool system, including data & reporting capabilities
* Ensure accurate tracking is managed for local data that can be used globally if required
* Booking, planning & delivery of requests that are assigned
* Hold and attend regular meetings to be in the know of events and meetings taking place in the office.
* Keep open lines of communication to other key departments and build invaluable relationships with key people locally, regionally and globally attending meetings/calls where necessary
* Devise local, scalable processes as required that are inline with regional & global operations where necessary
* Be a vocal contributor when relevant projects require experienced input
* Ensure local teams are up to date with aligned processes and resources/information needed and help drive daily operations to reflect alignment locally
* Be forward thinking in ensuring events operations satisfy health & safety and security regulations
* Be in the know of budgeting across all areas and strategize ways to reduce spend if/where possible
* Make methodical and justified decisions for all aspects of campus events & hospitality that can be logically explained to senior management if necessary
* Drive the culture & values of Salesforce in all areas as a key leader of Ohana vision
* Manage relationships with key vendors and external suppliers, providing feedback, KPI reviews & QBR content if required
* Responsible for executing good fire/emergency evacuation practise
* Flexible approach to change working hours and adapt to business needs - attend every event onsite (including evenings & weekends as required while working no more than 45 hours across your working week)
Self Presentation
* Remain smart/polished at all times
* Ensure professional personal presentation at all times (including body language etc.)
* Exude a friendly, smiley and bubbly demeanour to every customer
* Have a charismatic demeanour that delivers warmth, charm and professionalism in every aspect of the role
Security
* Adhere to strict corporate security policies at all times
* Build strong working relationships with on site security agents
* Promote the importance and process of Security rules and procedures
* Keep security and H&S in mind as a priority when events are in place
Other:
* Accurately follow processes as required
* Utilise multiple resources to respond to emails & other requests
* Actively participate in company resources promoting events, guest experience and positivity for the Salesforce culture and brand.
* Have an understanding of Salesforce products and the direction of growth for Salesforce overall
* Participate in company initiatives
* Maintain a flexible approach to change in line with business demand and an ever developing company
* Adhere to ad hoc requests as outlined by the Workplace Services Management team
Qualifications:
* Strong, higher level Hospitality/ Events experience both administration and operational
* Strong people Management/Team lead experience
* Strong Customer service background in a fast paced environment
* Intermediate-advanced IT skills
Interpersonal skills:
* Passionate attitude for Customer service
* Friendly, helpful and willing to go the extra mile to help meet our customer’s needs
* Able to prioritise effectively
* Proactive and positive attitude
* Team player & problem solver
* Excellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy
* Excellent multi-tasking, project management and organisational skills
* Ability to work in a fast-paced environment and meet deadlines
* High attention to detail
* Natural motivator and forward thinker
* Altruistic approach to team management
Location:
On-site –Dublin, IRL
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visitjll.com .
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