Job Overview:
As Assistant Night Manager, you will play a key role in maintaining the high standards of our hotel. Your primary responsibility will be to ensure the smooth operation of the night team, providing exceptional service to our guests.
Key Responsibilities
1. Handle guest queries and resolve any issues promptly and efficiently;
2. Supervise the team of night porters, ensuring they meet hotel standards;
3. Liaise with Reception to ensure guest requests are met and cleaning duties are completed;
4. Conduct daily handovers with late and early duty managers;
5. Maintain Meeting Rooms for the following day;
6. E nsure Cleaning and setup adhere to hotel procedures;
7. Prioritize health and safety best practices;
8. Manage guest complaints and queries professionally;
9. Follow hotel protocols in emergency situations;
Benefits
This role comes with a range of benefits, including gym access, parking, and a meal allowance. Additionally, you will have the opportunity to develop your skills and qualifications in hotel operations, reception, and guest support services.