WalkMe (NASDAQ: WKME) is growing and we want you to join us
We're the leader in digital adoption, enabling organizations to measure, drive, and act to maximize the impact of their digital transformation and accelerate the return on their software investment.
With over 2,000 clients, including more than a third of Fortune 500 companies, we're changing how enterprises interact with their technology.
Role Overview
As a Technical Support Engineer, you will report to the Support Manager and serve as the trusted point of contact for WalkMe's portfolio of customers, from the point of sale through onboarding, project success, and renewals.
You will deliver prompt and effective solutions, meet Service Level Agreements (SLAs), and drive high customer satisfaction.
Additionally, you will contribute to our knowledge base and customer community to enhance the overall experience.
Responsibilities
Communicate with customers via email, live chat, and screen shares.
Act as a trusted advisor, promoting product knowledge and self-sufficiency.
Develop in-depth knowledge of our products and their features.
Engage with customers to understand and fulfill their goals with our solutions.
Apply and share best practices for optimal use of our products.
Innovate and propose ideas for enhancing the overall customer experience.
Qualifications
1+ year experience in software support or customer service.
Fluent in English (verbal and written) – Must.
Problem-solving skills with a customer-first approach.
Knowledge of HTML, jQuery, CSS (specify your level).
Experience in various communication formats (written, live chat, conference calls, in-person).
Ability to grasp and articulate new technologies quickly.
Independent and teamwork capabilities.
Poise and articulation in challenging customer interactions.
Working days: Monday to Friday.
Benefits
Ranked by Dun & Bradstreet as one of the TOP 20 software companies to work for in Israel.
Recognized by Deloitte as the 6th fastest growing software company in the world.
Publicly traded on the Nasdaq stock exchange.
Access to the latest cutting-edge tech and opportunities to grow and advance your career.
Collaborative environment with opportunities to pitch ideas to founders or work with the CEO.
Support for work-life balance and flexible working models.
We win with inclusion.
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities.
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
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