Head of Operations / COO Our client, a leading representative body, are looking to recruit a Head of Operations to join their leadership team. The organisation supports their members through advocacy, networking, advice and sector-wide initiatives. Their members at the heart of everything they do, and they are committed to delivering high-value services, engagement, and support. As they continue to grow and modernise, they are investing in member services, digital infrastructure and operational excellence to better serve their members and the wider sector, now and into the future. The Role: The new Head of Operations is a senior leadership role responsible for the effective and efficient running of the associations internal operations. This includes oversight of IT systems, administration, governance support, and strategic project delivery. You will work closely with the associations CEO and members of the leadership team to design and deliver strategic goals. Develop and implement operational plans aligned with the associations strategic objectives. Ensure smooth delivery of services and initiatives. Oversee the development, implementation, and maintenance of IT systems, including CRM, websites, and digital and collaboration tools. Ensure data protection, cybersecurity, and compliance with relevant regulations (e.g. GDPR). Manage technology vendors and lead digital transformation projects. Drive technology adoption and data driven decision making and initiatives. Manage and oversee the vendors and partners in the provision of event management services, including conferences/AGM, committee meetings and social outings and attending events as required. Ensure efficient administrative systems and processes across the organisation. Oversee office management, including materials for distribution to members. Maintain accurate records, including accounts records and ensure timely reporting to internal and external stakeholders. Support the preparation and coordination of Management Committee meetings, including agendas, papers, minutes, and follow-up actions. Compile and coordinate the production of the associations Annual Report, working with relevant teams and contributors. Ensure compliance with legal, regulatory, and governance requirements. The Person: Proven experience in a senior operations role, ideally within a member-based organisation Proven experience of managing IT systems. (Previous experience with data management and CRM systems) Experience supporting governance processes and producing formal reports. Experience of managing vendors and suppliers. Strong organisational, analytical, and problem-solving abilities. Excellent communication and stakeholder management skills. Strong leadership and project management skills. For more information, please call Keith on or email Skills: Management IT Administration