Summary
Apple Pay and Apple Wallet continue to grow and become integral to the daily lives of our consumers, and with more developments to come, it's an exciting time ahead for the Apple payments and services business. The Wallet, Payments and Commerce (WPC) team is looking for an Apple Pay eCommerce Merchant Manager to initiate and actively engage with potential e‑Commerce merchants to drive Apple Pay acceptance, and to enable a best‑in‑class integration on their digital channels (Web and App).
Description
The Apple Pay team helps merchants transform the way people shop online and through Apps. We inspire merchants to transform their eCommerce experiences leveraging Apple's iOS platform and payment features.
In This Role, You Will Be
Sourcing new merchant opportunities through emails, outbound calls, or inbound lead follow-up, identifying key players, and managing the end‑to‑end enablement process with merchants and payment partners — from initial discovery and engagement through commitment, implementation, and launch.
Maintaining merchant contacts and pipeline status in the internal CRM system, and providing regular updates on account progress and productivity KPIs to leadership and wider Apple teams.
Onboarding merchants in partnership with the Apple Pay Technical Specialists to deliver a best‑in‑class Apple Pay integration, establishing and maintaining positive business relationships, and supporting merchants through post‑go‑live growth initiatives including UX audits, conversion optimization, and anomaly detection.
Serving as an escalation point for complex merchant issues or cross‑functional conflicts, providing guidance and resolution support to your team in a timely manner.
Building and delivering a communication strategy to evangelize Apple Pay in a one‑to‑one or one‑to‑many format, whether in person or through webinars.
Leading, coaching, and developing a team of Apple Pay Merchant Specialists, setting clear performance expectations, providing regular feedback, and fostering a collaborative, high‑performing team culture.
Setting and tracking team goals and KPIs—including pipeline targets, merchant activation rates, and go‑live milestones.
Hiring and onboarding new team members who bring diverse perspectives and the right mix of technical and merchant‑facing skills.
Minimum Qualifications
Excellent communication skills via various modes of communications (email, phone, or in person), with exceptional ability to navigate and collaborate within large complex organizations.
Self‑driven, and motivated professional with strong organizational skills with the ability to multitask and to stay focused with minimal supervision.
Results‑oriented with ability to provide continued momentum and focus throughout short, medium and long sales cycles.
Proven results in a quota‑carrying role, with experience in pipeline management, and sales forecasting.
Excellent problem‑solving skills with the ability to manage through ambiguities with attention to details.
Prior experience managing or mentoring a team in a sales, business development, or merchant‑facing environment.
Demonstrated ability to build team culture and drive performance in a fast‑paced, cross‑functional organization.
Bachelor degree or 3–5 years of sales or business development experience.
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