Director of Adjudications (Principal Officer)
Location: Dublin
Job Length: Permanent
Date: 23/03/2026
Firm: The Financial Services and Pensions Ombudsman
The FSPO is seeking to recruit a Director of Adjudications (Principal Officer): an innovative and experienced professional to lead its recently established Adjudication Unit. About the Director of Adjudications (Principal Officer) Role. The Director of Adjudications, operating at Principal Officer level, will be a member of the Senior Management Team andwill advise and interact with the Senior Management Team in respect of their Directorate and areas of responsibility.
The Adjudication Unit plays a key role in assisting the Financial Services and Pensions Ombudsman and the Deputy Financial Services and Pensions Ombudsmen in preparing files for the issuing of Preliminary and Legally Binding Decisions (“Decisions”).
The appointed Director of Adjudications will report functionally to one of the Deputy Financial Services and Pensions Ombudsmen, and ultimately to the Financial Services and Pensions Ombudsman.
The successful candidate will lead and manage a recently established team that assists in preparing files for the issue of Decisions and will also liaise with external service providers who provide services to the FSPO. Producing Decisions and increasing the capacity of the organisation to do so is a key requirement of the role.
The Director of the Adjudications will work on the confidential administrative handling of FSPO cases from referral from the FSPO Investigation Division to adjudication, to final legally binding decision. The role is to assist the work of the Financial Services and Pensions Ombudsman and the Deputy Financial Services and Pension Ombudsmen in ensuring that cases for adjudication are conducted effectively and according to all relevant laws and regulatory codes adhering to the principles of fair procedures. The role will have responsibility for the efficiency and effectiveness of the Adjudication Unit, and in addition to having strong analytic and drafting capabilities, will require excellent prioritisation, administrative and people skills.
Relationship building and collaboration are key to achieving results in this role. Office attendance of a minimum of two days per week will be required. Notwithstanding that, candidates are eligible to apply for a hybrid working arrangement of up to three days’ home working. See ‘Assignment/Location’ section of the Booklet.
This is an opportunity for an experienced person, with excellent analytical, strategic leadership and operational skills, to take on a senior management role in a dynamic and fast-paced public sector organisation. The Director of Adjudications will be responsible for overseeing the operation of the Adjudication Unit at a time of continuing evolution in the financial services’ regulatory environment.The post holder will be self-driven and results-oriented with experience dealing with complex regulatory, legal and factual matters and the ability to work on their own initiative and manage relationships with different stakeholders. The ideal candidate will also be an experienced and capable administrator, with a keen eye for detail. As the FSPO operates within a fast moving and constantly evolving financial services and pensions landscape, the individual should be able to demonstrate an appetite and aptitude for change and innovation, taking on additional responsibilities when necessary.
Closing date for applications is Friday, 10 April 2026 at 17:00.
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