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* Managing a small team of customer service advisors to achieve our Grade of Service measure
* Providing ownership and directional planning for our Delivered in Full On Time (DIFOT) measure with responsibility for sustained improvement and associated revenue benefits
* Ensuring that the customer service advisors are fully up to date on all BOC’s products and services and can support ongoing campaigns and promotional activity
* Assist in the development and utilization of our e-channel, particularly around the ability to register new customers on-line
* Ensuring that the out of hour’s service is fit for purpose with ongoing review of its level of activity, value for money and effectiveness
* Ongoing root cause analysis of incoming query types to reduce non-value added queries and drive improved performance
* Ensuring the accurate creation of all new accounts and the ongoing review of customer master data which will drive our understanding of the customer and our ability to deliver on our commitments to them
* To ensure SHEQ compliance for the Customer Care Team and to promote positive engagement in achieving the Departments SHEQ action plan
What makes you great:
* You have experience in customer service/customer facing roles and some experience of managing or leading a team of people
* You have good knowledge of systems such as MS Office, SAP, SRM and an understanding of our products and services
* In addition, you can work on your own initiative to deliver results against challenging targets and have some experience in change management
* You can demonstrate a commitment to SHEQ objectives and carry out responsibilities in line with these objectives
* Moreover, you have a high level of personal integrity
Why you will love working with us:
We are the largest provider of industrial, medical and special gases in the UK and Ireland. From cutting harmful emissions to providing life-saving oxygen and keeping food fresh, our gases play an essential role in everyday life. Our values – Safety, Integrity, Accountability, Inclusion and Community are at the heart of everything we do. They help us create an environment that puts safety first, where people do things the right way, new ideas are welcomed and everyone can be themselves.
At BOC, we take pride in our people and work hard to provide an enriching, enjoyable place to work. We have a clear vision: to be the place where a diverse mix of talented people want to come, stay and excel. We are always raising the bar, and because we are part of Linde, a global company, our people have limitless opportunities to grow and make a difference, all over the world.
What we offer you!
At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
We offer a competitive salary and benefits package with pension and life assurance as standard. In addition, we offer generous paid leave and a range of other flexible leave benefits, so that you have time to do the things you enjoy. Our recognition & reward platform celebrates great work and special moments, as well as providing a hub for health and well-being benefits, including a wide selection of savings and offers at well-known retailers.
Grow to be your best and drive your career with the training and development opportunities we offer.
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