Job Title: Helpline Counsellor
We are seeking a passionate and empathetic individual to join our team as a Helpline Counsellor. This is an exciting opportunity for someone who is eager to make a positive impact on people's lives, providing crucial emotional support via a 24/7 helpline.
This role is ideal for a Counsellor who is looking to develop their skills and experience in a dynamic environment. You will have the opportunity to work with complex issues such as trauma and safeguarding, while also participating in ongoing training and development.
Key Responsibilities:
* Deliver immediate emotional support and guidance through telephone-based counselling services.
* Conduct clinical assessments, risk assessments, and provide appropriate signposting.
* Work in line with BACP ethics, ensuring excellent service delivery.
* Engage in structured video counselling sessions, with time counted towards BACP accreditation.
* Maintain accurate records and ensure all case management is handled efficiently.
* Provide CBT mentoring and apply solution-focused techniques to help callers reach positive outcomes.
Requirements:
* Minimum of a Diploma in Counselling (Level 4) with at least 150 counselling hours.
* 12 months' post-qualification experience and a registered member of BACP (or equivalent).
* High level of computer literacy and familiarity with CRM systems.
* Experience dealing with safeguarding concerns and suicidal ideation.
* Strong communication skills and the ability to multi-task in a fast-paced setting.
* Enhanced DBS dated within the last 12 months.
* Willingness to complete an enhanced DBS if you do not currently hold one.
Benefits:
* Opportunity to make a positive impact on people's lives.
* Dynamic and supportive work environment.
* Ongoing training and development opportunities.
* Chance to develop your skills and experience in a challenging and rewarding role.
Other Opportunities:
As a valued member of our team, you will have access to a range of benefits and opportunities, including career progression and personal growth. We are committed to supporting our employees in achieving their goals and aspirations.
Apply today and take the first step towards a rewarding career as a Helpline Counsellor!