Location
County Cork, Ireland. Must permanently reside in Ireland. Hybrid or remote based on commute.
Position
Systems Support Engineer – part of the B2B EMEA support team.
About Keeper
Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero‑trust and zero‑knowledge solution built to meet the stringent requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI‑enabled, cloud‑native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control.
About the Role
Join an elite team of highly skilled Systems Support Engineers and Sales Engineers to play a key role in the company’s post‑sale technical assistance and customer experience. The Systems Support Engineer is responsible for performing technical support for clients and providing resolution analysis on various technical issues, communicating technical information to users with varying levels of technical experience.
Responsibilities
Provide exceptional customer service while responding to phone, e‑mail and online requests for technical support
Represent the customer to ensure serviceability and product quality issues are being tracked, prioritised, resolved, and incorporated into the product release cycle
Assist customers in the installation and deployment of Keeper’s software products
Track and monitor all support cases to ensure timely resolution and follow‑up
Clearly identify, document, and find solutions for customer issues and product problems
Escalate critical customer situations to the appropriate level of management and engineering expertise
Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base
Requirements
5+ years of experience in IT Management and System Administration
Hands‑on experience with Mac OS X, Windows & Linux administration and troubleshooting
Experience working with Single Sign On (SSO) environments
Experience setting up and configuring Active Directory
Advanced knowledge of firewalls, AD environments, DNS servers, authentication protocols, LDAP
Excellent command of Linux Shell and PowerShell
In‑depth knowledge of on‑premise, cloud, and hybrid environments
Working knowledge of Python
Preferred Requirements
Bachelor’s Degree or equivalent experience
Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
Ability to adapt, overcome objections, and learn complex solutions
Excellent time management and communication skills
Private healthcare (no wait period)
Sick Pay
Bike‑to‑Work Scheme (if local)
Benefits
Private healthcare (no wait period)
Sick Pay
Bike‑to‑Work Scheme (if local)
Equal Opportunity
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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