Job SummaryStart: ASAP Right to work in Ireland: RequiredHours: 8.45am - 5.00pm Mon-Fri inclusive with a 1/2-hour lunch break.Benefits: Pension, Free Car Parking, EAP, Group Life Assurance, Staff Events, 21 days holidayJob Summary & ScopeTo be an integral part of the Operations team and provide a reliable, accurate and responsive service to the business in all aspects of Operations, device software staging, admin of day-to-day activities, device trouble shooting, device repair and associated responsibilities. To work as part of a team on the day-to-day completion of Operational tasks and activities and ensure a ‘customer first’ philosophy and ensure high levels of service to customers and partners (internal & external).Key AccountabilitiesStage a large variety of customer owned devices with the required software and as set out in the staging instruction documentation.Maintain accurate information on outgoing devices utilising the Repair Tracking System (RTS).Meet quality and productivity standards whilst operating against specific Service Level Agreements (SLA) and Key Performance Indicators (KPI).Perform quality checks on staged devices to ensure all steps have been completed successfully before dispatch to the customer.Highlight any device staging challenges to the operations administration team to ensure any required escalations are managed to resolution.Demonstrate a high level of attention to detail when staging devices to ensure the work is accurate and complete.Work cooperatively and foster teamwork by helping co-workers with essential functions.Assist and support other operational staff and processes as and when necessary.Demonstrate a high level of attention to detail when checking incoming goods, scanning, and inputting data, ensuring all actions required are completed.Carry out any other duties as requested by your direct Management team.About YouExperience in data configuration and/or data capture an advantage.Ability to communicate information courteously and promptly and to demonstrate a professional demeanour.Possess a technical aptitude, manual dexterity, willingness, and ability to learn new software and hardware configuration and techniques.Ability to organise and complete tasks to demanding deadlines.Demonstrate accuracy and attention to detail.Ability to embrace change.Flexible and able to readily accept appropriate responsibility.Want to know more?Hit 'apply now' or feel free to email hr-europe@peaktech.com with any questions or further details about your application.
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