Customer Support Specialist Role Overview
This position provides comprehensive support to customers through extensive training and ongoing assistance to enhance their skills. The customer is at the forefront of this mission, and as a colleague on site with our partner, you will play a pivotal role in delivering exceptional service.
Main Responsibilities:
* Deliver outstanding customer service and effective solutions to customer inquiries.
* Adhere to professional standards expected of a leading contact centre.
* Strive for individual performance objectives.
* Maintain a positive attitude and contribute to your team's success.
* Comply with all regulatory requirements, including operational and administrative procedures.
* Evaluate personal development and ensure required competencies are achieved in line with role expectations.
Essential Qualifications:
* A dedicated team player with enthusiasm and commitment to achieving the goals of our centre.
* Customer service experience with a strong focus on customer satisfaction.
* Excellent interpersonal and communication skills.
* An adaptable and innovative approach to work, with the ability to thrive in a dynamic environment.
* A self-motivated individual with the ability to meet targets.
* Effective problem-solving and resolution skills, with attention to detail and a focus on delivering results.
Key Benefits:
* Foster a culture of collaboration and teamwork.
* Develop and maintain strong relationships with customers and colleagues alike.
* Stay up-to-date with industry developments and best practices.