Overview
Please note: This role is field based working in the Kilkenny region. Do you have experience with payment solutions or goods and services in the Hospitality (bars, hotels, restaurants, cafes, takeaways, etc.) or Retail sectors and are looking to move into the Fintech / SaaS payments solutions space with a leading European technology organisation?
Special requirements
Field-based role; you will travel daily to meet customers in the Kilkenny region
Fully valid Irish or European driving licence and your own vehicle
Why Viva.com?
Viva.com is the 1st Tech Bank in Europe for Businesses, revolutionising omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is a pioneer in Tap on Any Device technology, enabling payments acceptance on any device or without a device.
Today Viva.com leads the transition to All-in-One business solutions, powered by its full suite of financial services. Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in software and hardware. It connects to local payment schemes, alternative payment methods, and payment systems across Europe, strengthening Viva.com\'s value proposition. Viva.com envisions providing businesses a value-driven platform to accelerate the adoption of the latest technology.
Role Overview
As a member of the Direct Representatives Team, you will promote company services directly to clients, ensuring seamless activation and ongoing support for merchants.
Key Responsibilities
Promote the company services by visiting clients\' premises
Assist merchants with verification and activation processes
Monitor and analyze portfolio performance
Provide in-person support and consultation for existing customers
Engage in both system-scheduled and self-initiated activities
Ensure new merchants in the assigned portfolio complete registration
Support existing merchants in maintaining active usage
Escalate issues by opening cases for problems beyond their resolution scope
Present product features and benefits to clients in a compelling manner
Travel to meet clients and attend industry events
Requirements
2+ years of experience in business development within a fast-paced environment, preferably in financial services or retail/hospitality (Horeca) verticals
Understanding of financial products/services features and advantages
Experience with Customer Relationship Management (CRM) systems
Outstanding negotiation skills
Strong organizational and diary management skills
Resilience and the ability to handle objections
Ability to deal with a diverse client base
Computer literacy and a tech mindset
Fluent in English
Benefits
Bonus, capped at an additional 18 months salary per annum
Private medical health insurance
25 days holiday + bank holidays
Car and laptop allowances
Company mobile phone
Fuel and parking expense allowance
A diverse, multi-cultural working environment
9:00am – 5:30pm, Monday to Friday
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