We are seeking a dynamic Business & Marketing Operations Manager to oversee the day-to-day operations and digital presence of our salon. This is a senior role focused on driving business growth, leading staff, and managing the salon's brand identity both offline and online.
Key Responsibilities
* Business Operations Management
* Oversee daily operations including staffing, scheduling, budgeting, payroll, and supplier management.
* Ensure compliance with health, safety, and employment regulations.
* Implement systems for efficient stock control, resource allocation, and client booking.
* Staff Leadership & Development
* Recruit, train, and mentor team members to maintain high performance and customer service standards.
* Develop career progression plans and provide ongoing coaching.
* Digital Marketing & Social Media Strategy
* Manage the salon's digital presence across Instagram, TikTok, Facebook, and emerging platforms.
* Design and implement creative campaigns, leveraging the manager's expertise in digital art and content creation.
* Drive customer engagement and retention through targeted online marketing and client communications.
* Monitor analytics and track the effectiveness of digital campaigns.
* Customer Experience & Business Growth
* Lead initiatives to enhance customer satisfaction and loyalty.
* Develop promotions, partnerships, and loyalty programmes.
* Report regularly on KPIs, financial performance, and growth opportunities.
Requirements
* Master's degree in Marketing, Digital Marketing, Business Management, Digital Art, or related field.
* Demonstrated experience in business operations, staff leadership, and customer service.
* Strong expertise in digital media, marketing strategy, and content creation.
* Excellent organisational, financial, and communication skills.
* Proven ability to innovate, problem-solve, and adapt to fast-paced retail/service environments.
* Background experience as a nail technician is preferred, to ensure practical understanding of salon operations and services.
Job Type: Full-time
Pay: €34,060.00 per year
Benefits:
* Sick pay
* Store discount
Work Location: In person