The Role My client, a leading international company is seeking an experienced Returns Agent to join their team at Dublin Airport.
This is a full-time, permanent, on-site role operating on a 5-out-of-7 day shift pattern.
Weekend work and early/late shift is required.
A full clean Category B driver's licence is absolutely essential.
As the Returns Agent, you will deliver exceptional customer service at the final stage of the vehicle rental process.
This is a fast-paced, customer-facing role requiring flexibility, teamwork, and attention to detail.
Tasks & Duties Greet and assist customers during vehicle return, ensuring a smooth and professional experience.
Work collaboratively with team members to manage vehicle check-ins in a timely manner.
Inspect vehicles for damage and report findings in line with company procedures.
Communicate any new vehicle damage to the damages department.
Coordinate with fleet supervisors to ensure vehicles meet company standards.
Process workshop vehicles and flag those needing maintenance or servicing.
Complete all administrative tasks accurately in accordance with operating procedures.
Follow all safety protocols and contribute to a safe working environment.
Support other departments with ad hoc duties as required.
Experience, Knowledge & Qualifications Full, clean B driving licence held for a minimum of 2 years (essential).
Comfortable working outdoors for extended periods in varying weather conditions (essential).
Strong communication and interpersonal skills for face-to-face customer interaction.
Ability to work effectively within a team in a high-pressure, fast-paced environment.
Flexibility to work a rotating shift schedule across 5 of 7 days, between 5am and 1am.
Previous experience in car rental or vehicle sales is desirable, but not required (full training provided).
Candidate must currently reside within a commutable distance with full working rights.
For further information please contact Sabina on Skills: returns agent customer service category B driver's licence shift work administration on-site Benefits: commission