The Role To deliver high-quality, engaging, and accessible training, direct to the end users across multiple sites as part of the implementation of Workday (HCM and Payroll modules) and UKG (Time & Attendance system).
The role will ensure that employees and managers are confident and competent in using the new systems, supporting a smooth transition and adoption, whilst also ensuring integration into end-to-end business processes across the company.
Key Accountabilities Deliver face-to-face classroom/virtual training sessions, or simulator (scenario), tailored to different user groups (e.g., frontline employees, managers, system administrators, and the HR team) Collaborate with the Colleague E2E project team, Transformation Team, and Head of Learning to understand training materials, timelines, rollout plans, hyper care support post Go-Live, and establish metrics to measure successful completion Localise and adapt training content to suit site-specific needs and user capabilities withing a multi-culturally diverse environment Provide on-site support during go-live periods, acting as the first point of contact for training-related queries Gather feedback from training sessions, feedback to the project team, and contribute to the delivery of continuous improvement training materials and approach Maintain accurate records of training attendance and user readiness Support change management activities by promoting system benefits and address user frustrations/ barriers Liaise with site leadership to coordinate training logistics and ensure alignment with operational needs Experience and Skills Essential: Proven experience delivering training in a fast-paced, operational or multi-site environment Experience supporting system rollouts or digital transformation projects Strong communication and interpersonal skills, with the ability to engage diverse audiences (job roles, cultures and values, and languages) Confident in using digital tools and platforms for training delivery (e.g., MS Teams, and the articulate e-learning platforms) Ability to travel frequently and work independently across multiple locations Strong organisational skills and attention to detail, along with time management capability Desirable: Experience with Workday and/or time tracking (pref: UKG) systems Background in HR, operations, or workforce management Experience in change management or user adoption initiatives Familiarity with adult learning principles and instructional design Experience around the delivery of training materials to multi-lingual populations Behaviours and Attributes Proactive: Practical, hands-on.
Takes initiative to identify and resolve training challenges Empathetic Communicator: Listens actively and adapts style to meet learner need Resilient & Adaptable: Comfortable with ambiguity and able to adjust to changing priorities Collaborative: Works well with cross-functional teams.
Builds strong relationships on-site User-Focused: Committed to ensuring a positive learning experience for all users Culturally Aware: Sensitive to regional and site-specific differences in communication and learning styles