Medical Transport Dispatcher
We are seeking an experienced Bilingual Medical Transport Dispatcher to coordinate transportation services for patients attending medical appointments. You will communicate with patients, healthcare providers, and drivers to ensure the timely and efficient scheduling of our fleet. This is a fully remote full -time role, Pacific Standard Time (PST).
Key Responsibilities
* Handle inbound and outbound calls to assist patients in scheduling transportation
* Coordinate logistics to ensure timely pickups and drop-offs
* Provide compassionate support to older patients and their families, addressing questions or concerns
* Make proactive decisions to resolve issues and improve service delivery
* Utilize dispatch software to track and manage transportation requests
* Collaborate with drivers and team members to ensure smooth operations
Requirements
* Minimum of 2 years' experience in dispatch operations
* Excellent spoken and written English and Spanish
* Demonstrated ability to problem-solve and resolve scheduling conflicts
* Comfortable working under pressure and independently
* Previous experience with medical transportation dispatch (preferred but not required)
* Availability for full-time shifts, including weekends, nights, or early mornings (PST time zone)