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As a dedicated Front Office Manager, you will oversee the front office and reservations team maintaining high standards of service and guest satisfaction.
Duties:
* Oversee daily operations to meet hotel standards.
* Organise rotas for adequate staffing.
* Handle guest enquiries and reservations via various channels.
* Maintain accurate guest information and complete daily checklist tasks.
* Address guest queries and complaints promptly.
* Promote hotel services and products and build client relationships to drive business.
* Oversee rates and inventory across distribution channels.
* Manage direct and group reservations from booking to payment.
* Maximise room revenue and occupancy rates.
* Manage pricing and rate strategies.
* Provide timely and accurate reports in sales and revenue meetings.
* Ensure compliance with Health & Safety practices.
* Liaise with accounts for accurate billing.
Requirements:
* Previously worked in a similar role with high standards and team management.
* Minimum of 2 years’ experience in a front office management or assistant management role.
* Skilled in front office and guest relations procedures;
* Guestline system experience is beneficial.
Seize this exceptional opportunity to join a dynamic team and further enhance your career.
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