Headquartered in Ireland with offices in London and New York, ID-Pal is an award-winning identity verification company, focused on providing our customers with a simple, secure and convenient way to verify their client's identity.
By perfecting our industry leading authentication processes and focusing heavily on user experience, our aim is to drive growth by solving our customers' problems and always exceeding their expectations.
About the Role We are looking for a Senior Product Owner to lead the delivery of a web-based product platform across front-end, back-end, dev ops, and database infrastructure.
In this pivotal role, you will own the product lifecycle from problem definition to delivery, balancing technical expertise with a sharp focus on user experience and commercial impact.
You will have autonomy over product decisions and outcomes, becoming the go-to expert for internal stakeholders and customers.
You will report to the Head of Product and ideally be based in or around Dublin.
What you will have the opportunity to do Product Ownership & Delivery Serve as a Senior Product Owner for a cross-functional team including front-end, back-end, dev ops, and database engineers.
Lead backlog refinement, sprint planning, estimation, and prioritisation activities.
Own the balance of sprint scope — managing delivery across new features, bugs, technical debt, maintenance, and team upskilling.
Define and break down complex features into well-structured epics and user stories with clear acceptance criteria.
Act as the subject matter expert (SME) on the product, answering queries from commercial, support, marketing, and customer-facing teams.
Own product decisions end-to-end: requirements, design trade-offs, technical scope, prioritisation, and release plans.
Ensure frequent and clear communication with development and QA teams to maintain high-quality and on-time deliverables.
Build and maintain product and operational dashboards in Tableau and Datadog.
Use product metrics to justify decisions, track delivery success, and surface customer-impacting issues.
Monitor Key Performance Indicators and ensure any negative trends are promptly addressed.
Ensure internal and external stakeholders are kept up to date on product changes, releases, and progress .
Partner with the Scrum Master to manage and track progress across key business initiatives and timelines .
Present and demo new product features confidently to both internal teams and customer audiences.
Support & User Advocacy Investigate customer issues, bugs, and queries to understand underlying problems and develop solutions.
Promote a user-first mindset across the team, ensuring usability and user experience are core to delivery.
Experience & Skills Key Requirements Minimum 5 years experience in Product, ideally in a B2B SaaS environment .
Strong experience acting as a Product Owner within Scrum teams, managing end-to-end product delivery.
Proven ability to balance sprints across features, tech debt, bugs, and internal priorities .
Proficient in dashboarding and data analysis tools Skilled in translating problems or ideas into clear, actionable product requirements .
Excellent written and verbal communication skills — comfortable demoing to customers and stakeholders.
Strong technical aptitude, with the ability to engage in technical discussions and understand systems architecture.
Attention to detail and commitment to high-quality outcomes .
Demonstrated ability to manage multiple priorities and complex projects simultaneously.
Familiarity with developer-facing APIs and integration workflows.
Nice To Haves Experience working on or with identity verification or KYC solutions .
Previous exposure to environments where security, compliance, and reliability are critical.
Background in customer discovery, UX research, or user testing methods.
What can ID-Pal offer you?
A high-impact role with ownership and autonomy across the full product lifecycle.
The opportunity to work with an experienced technical team and influence product direction.
Exposure to high-growth SaaS operations and customer-facing challenges .
A collaborative, transparent, and fun culture focused on user-centric innovation and continuous improvement .
Benefits and perks at ID-Pal Work-life balance Extra Day Off for Your Birthday Work Abroad for 2 Weeks Each Year Upskilling & Wellness Access to Bike-to-Work scheme Educational Support based on business needs Social & Culture Monthly Team Lunches Regular Social Events and Company Away Days ID-Pal is an Irish Award-Winning Identity Verification company which has achieved rapid growth within a short space of time.
We are proud of our achievements so far but have much bigger plans and are looking for people who want to be part of that journey.
We can offer you complete ownership of your work and the chance to build something you are proud of.
The chance to work within a small team and input directly on how we grow and what we achieve.
An environment where you will constantly be challenged to learn and adapt as the company grows.
If you think you're a strong candidate for this role, please apply!
Learn more about ID-Pal.
Protecting identities is ID-Pal's bread and butter, and Identity is one of our core values.
As an employer, we believe that our workplace is stronger when diverse identities come together, bringing a mix of perspectives, experiences, and ideas to the table.
That's why we are proud to be an equal opportunities employer, committed to fostering an inclusive and welcoming environment for all.
We encourage and welcome applications from candidates of all backgrounds, nationalities, and experiences.
Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Product Management Referrals increase your chances of interviewing at ID-Pal by 2x
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