Key Account Manager – Healthcare (AFEMEA)
Function: Sales & Marketing
Sub-function: Key Account Management
Business Group / Unit: AFEMEA / Healthcare
Location: Open within the European Union
Reports to: Senior Sales & Marketing Director
Contract Type: Permanent
Legal Entity: Amcor Group GmbH, Zurich, Switzerland
(Employment contract will be issued in accordance with local legal requirements of the hiring country.)
Role Purpose
The Key Account Manager is responsible for the strategic management and growth of assigned regional key accounts within Amcor's Healthcare portfolio. The role focuses on defending and expanding existing business, accelerating profitable growth, developing new opportunities, and driving sustained margin improvement.
This position requires a strong balance of strategic thinking and hands-on execution, with accountability for building long-term, value-creating partnerships and increasing share of wallet through disciplined account planning and cross-functional collaboration.
Scope & Impact
* Accounts: 2–3 regional key accounts
* Revenue Responsibility: €25–30 million
* Geographic Coverage: Continental Europe
* Stakeholder Engagement: High, with significant strategic influence across functions
Key Responsibilities
* Own and manage assigned key accounts to maximize revenue, profitability, and long-term value
* Develop and execute robust account strategies and business plans aligned with Amcor's portfolio, innovation roadmap, and sustainability ambitions
* Build deep, trusted relationships with senior customer stakeholders, identifying decision-makers and influencers beyond procurement
* Lead complex commercial negotiations, representing Amcor's interests and influencing outcomes at senior levels
* Monitor account performance against targets, KPIs, pricing, and margin objectives; initiate corrective actions as required
* Drive growth through disciplined pipeline management and identification of new business opportunities
* Collaborate closely with R&D, Marketing, Operations, and Supply Chain to ensure successful execution of account strategies
* Ensure demand accuracy and service excellence through close coordination with Operations and Supply Chain
* Maintain accurate and up-to-date customer plans using Amcor's internal tools and processes
Qualifications & Experience
Education & Professional Background
* Degree in Sales, Engineering, or a related field, with a strong commercial mindset
* Minimum 5 years' experience in a large-scale B2B environment
* Experience within manufacturing, preferably in Healthcare or Medical markets
* Proven track record of delivering profitable growth with large, complex accounts
* Strong project and process management capabilities, with the ability to manage multiple priorities
* Fluent in English; additional European languages are a strong advantage
Skills & Competencies
* Ability to translate strategy into clear, actionable plans and execute them effectively
* Strong customer focus with a natural balance between account development ("farming") and opportunity creation ("hunting")
* Excellent negotiation, decision-making, and influencing skills
* Strong analytical capability, including pricing, margin management, and KPI-driven decision-making
* Comfortable operating in complex, matrix organizations and engaging with diverse stakeholder groups
* Agile and adaptable, with the ability to respond to changing market dynamics and mitigate risk
* Demonstrated leadership through coaching, collaboration, and influence rather than direct authority
Leadership Expectations (Amcor Leadership Framework)
Leading Self
* Demonstrates purpose, optimism, and alignment with Amcor's vision and strategy
* Applies a strategic mindset, understanding the impact of decisions and anticipating future trends
Leading Teams
* Engages and motivates others through clarity, transparency, and inclusion
* Contributes to talent development through coaching, feedback, and collaboration
Leading the Business
* Champions customer focus and continuous improvement
* Sets priorities, drives results, and removes barriers to performance
* Encourages innovation, learning, and constructive risk-taking
* Builds strong relationships and fosters a positive, high-performance culture
About Amcor
Amcor is a global leader in responsible packaging solutions for food, beverage, pharmaceutical, medical, home, and personal care products. With approximately 47,000 employees, Amcor generates US$12.5 billion in annual sales across more than 230 locations in over 40 countries.
Amcor is committed to developing packaging that is lighter-weight, recyclable or reusable, and made with increasing levels of recycled content.
NYSE: AMCR | ASX: AMC
About Amcor Flexibles Europe, Middle East & Africa (AFEMEA)
Amcor Flexibles AFEMEA is the world's largest supplier of flexible packaging, operating more than 50 plants across 20 countries. Serving food, beverage, pharmaceutical, medical, personal care, and industrial markets, AFEMEA is recognized for its innovation, quality, and award-winning sustainability leadership.