We are hiring for a Retail Manager at our Rathcoole store.
Job Specification
The Retail Manager supports the wider management team and oversees all retail offerings including Fashion, Ladies, Menswear, Beauty, Children's Wear, Homeware, CBK Retail Product, Dry Goods, and Concessions. They lead the retail team in sales growth, margin attainment, income protection, stock control, cost control, customer service, training, and health and safety, ensuring Avoca remains a leader in quality, choice, and variety.
Roles and Responsibilities
* Customer Service: Maintain high customer service standards, handle complaints appropriately, escalate when necessary.
* Cash Management: Perform end-of-day cash reconciliation, safe counts, cash drops, and use Meridian accurately.
* Staff Training and Development: Ensure staff are trained in tills, coffee, merchandising, HACCP/food safety, etc.
* Order Processing: Follow order schedules, create POs, maintain supplier relationships.
* Stock Management: Conduct cycle counts, manage variance reports, and oversee stock counts.
* Administrative Tasks: Manage TMS, work planners, employee details, and maintenance.
* Team Leadership: Ensure team members are trained, motivated, and efficient.
* Brand Representation: Act as a brand guardian to ensure consistency across offerings.
Candidate Requirements
* 3-5 years' experience in a high-end, customer-facing retail environment.
* Highly organized with multitasking and deadline management skills.
* Strategic, commercial mindset with a passion for retail.
* Proven responsibility-seeking track record.
* Excellent customer service skills, going "above and beyond".
* Creative, innovative thinking and problem-solving skills.
Why Work With Us?
Join our team and enjoy benefits such as:
* Pension Scheme
* Professional Development
* Health & Wellness Programmes
* Employee Assistance Programme
* Employee Share Purchase Plan
* Employee Referral Bonus
* Family Friendly Policies
* Life Assurance Benefit
* Cycle To Work Scheme
Avoca is an equal opportunities employer.
#J-18808-Ljbffr