Location: Dublin 1
Salary: €50,000 basic plus benefits
Why Join Us?
At Provident CRM, you'll work with leading CRM technologies and passionate experts to help businesses transform their customer engagement. You'll be empowered to lead change, influence delivery excellence, and grow professionally in a collaborative and fast-paced environment.
Role Summary
At Provident CRM, our people are at the heart of everything we do. The HR & Facilities Manager will play a key role in supporting our culture of collaboration, flexibility, and employee wellbeing, while ensuring compliance with Irish and UK legislation. This role combines strategic HR leadership with hands-on facilities and compliance management, helping us attract, retain, and support the best talent in a fast-paced technology consultancy.
Key Responsibilities
Strategic HR & People Leadership
* Partner with leadership to align HR and facilities strategies with business goals.
* Champion Provident CRM's culture of flexibility, inclusivity, and employee-first values.
* Develop and implement strategies for workforce planning, retention, and succession.
* Track and report on HR KPIs to drive improvements in engagement and retention.
* HR Operations & Employee Lifecycle
* Manage recruitment, interviewing, onboarding, and offboarding processes, ensuring a seamless experience for employees across Ireland, the UK, and remote teams.
* Oversee HRIS to maintain accurate and compliant records.
* Administer changes to contracts, benefits, and personal details.
* Support international employment arrangements via Employer of Record.
* Handle employee relations issues, disciplinary procedures, and dispute resolution at senior level
Legal & Compliance
* Ensure full compliance with Irish and UK employment law, GDPR, and WRC requirements.
* Maintain and update HR handbooks and policies for both jurisdictions.
* Oversee employee contracts and support leadership on compliance-related cases.
* Act as key contact for internal and external audits.
* Support all compliance for ISO certification
CSR & Community Engagement
* Lead Provident CRM's CSR activities
* Organize customer and partner events in collaboration with the leadership team.
* Promote sustainability and community initiatives aligned with company values.
Payroll & Rewards
* Oversee payroll processing and reporting (Ireland, UK, and for remote staff).
* Manage reward and recognition strategies, including benchmarking, salary reviews, and bonus schemes.
* Maintain benefits including pensions, health insurance, travel schemes, and wellbeing services.
Employee Engagement & Wellbeing
* Plan and deliver employee engagement activities: QBRs, team building, summer/Christmas events.
* Drive wellbeing programs
* Support Provident CRM's "Best Places to Work" recognition through initiatives that promote inclusion, learning, and career growth.
Facilities Management
* Manage day-to-day operations of the office (Dogpatch Labs and other sites).
* Oversee facilities contracts, vendor management, and space planning for hybrid working.
* Arrange travel for staff
* Ensure compliance with health & safety, first aid, and incident reporting requirements.
* Coordinate staff communications, meeting room bookings, and supplies.
* Support business continuity planning and risk management.
* Equipment management
Skills and Experience
Essential
* Strong knowledge of Irish and UK HR legislation and compliance frameworks.
* Experience managing hybrid/remote workforce HR processes.
* Strategic thinker with excellent problem-solving and influencing skills.
* Strong interpersonal skills with the ability to engage across cultures and teams.
* High attention to detail and discretion in handling sensitive matters.
* Vendor and facilities management experience.
* Proven track record in payroll, HRIS management, and compliance.
Desirable
* Background in the technology, consulting, or SaaS sector preferred.
* Experience in facilities/office management.
Qualifications
* Degree in Human Resources, Business Administration, or related discipline.
* 3+ years' HR experience.
* CIPD or equivalent certification desirable.