We are seeking a visionary leader to drive the evolution of our internal and client-facing tools. This high-impact role offers significant autonomy to shape our systems, steer our product portfolio, and influence company-wide standards and strategy.
As Head of Services, you will be responsible for owning and optimising our internal toolset (RMM, PSA, quoting, documentation etc.)
You will also act as product owner for key third-party platforms offered to clients
About You:
* Experience in an MSP environment
* Proven ability to manage and optimise IT platforms and SaaS ecosystems
* Familiarity with automation tools Familiarity with AI applications in business operations Strong communication skills Hands-on experience with security frameworks management
Candidate Skills & Qualifications:
Technical Skills:
The ideal candidate should have strong knowledge of service management system (SMS), Cybersecurity domain, and data protection protocols.
The ability to work collaboratively with cross-functional teams is also essential.,