JOB DETAILS / ROLE PURPOSEOur Claims team process millions of medical claims from 180 countries. Our team is diverse, with 60 nationalities processingclaims in 28 languages. We are looking for an enthusiastic and motivated People Leader, who will manage a team ofProvider Claims Support Officers dedicated to key client accounts. The ideal candidate will have a background in people andperformance management in a multicultural environment. Experience in health insurance is not a requirement. It's moreimportant that you can lead and motivate a team in a business that is growing and changing rapidly.*Key Responsibilities*Lead and motivate a team of Provider Claims Support Of f icers in our Dublin of f iceDrive team and individual performanceEnsure adequate staf f ing to meet demandSupply direction and insights to exceed service level goalsCoach, mentor and remove roadblocks for your teamDrive Ef fective TPA/Provider management - minimize aged queries and reconciliationsProactively identify improvements/suggestions within your team, identify and implement system/process enhancement ideas to maximise productivity and improve qualityProvide training on specific processes and procedures when needed, ensuring defined learning objectives are met.Communicate to management on performance, challenges and opportunities to improveProactively drive improvements and great customer service.Lead initiatives to drive employee engagement and developmentAdvocate an atmosphere of open, honest communicationKey Requirements5 years' experience in a people leadership and/or contact centre roleExperience working in a target driven environmentStrong Knowledge of Microsof t Excel and ability to analyze and report on dataCustomer focusedStrong communication (verbal & written)Ability to work ef fectively within a team environment & on own initiativeHonesty and IntegrityAbility to work under pressureAbility to prioritise workload and manage time ef fectivelyHighly motivated and proactiveAbility to motivate othersPrevious experience working with a provider or hospital background is highly valued.87207 | Operations | Professional | ((custPositionClusterCSB)) | Allianz Partners | Full-Time | PermanentAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.