Location: UPMC Sports Surgery Clinic, Santry, Dublin 9
Job type: Full-time Contract of Employment
Overview
The focus of the role of Clerical Officer is to support the UPMC Sports Surgery Clinic's mission - "to serve our
communities by providing outstanding patient care and to shape tomorrow's health system
through clinical and technological innovation, research and education".
The Clerical Officer will be responsible for supporting the quality & data collection function within
the hospital and will work closely with the wider UPMC SSC team.
The Clerical Officer will support management with collection of data within the hospital and compile
reports for distribution internally and externally.
Primary Duties And Responsibilities
* Manual and digital collection and dissemination of data on an ongoing basis as per
requirements set out by the organisation.
* Assist with conducting or supporting clinical and non clinical audit activities.
* Manage audits and reports on patient and customer complaints, compliments, and patient
satisfaction feedback.
* General administrative support to include "Travelling Fellowship" programme.
* Administrative oversight for Research & Ethics Committee and meetings.
* General administrative support.
* Ensure all data handling is GDPR compliant.
* Any other duties that may be assigned from time to time by Hospital Management.
* Through the course of the working day or week there may be a requirement to work in other
areas of the hospital in line with patient requirements as requested by your line
manager/deputy or nurse management.
* Staff must produce satisfactory documentary evidence of all training and experience claimed
by them, if required to do so by the organisation.
* To respect the organisational values of the Hospital.
Qualifications & Experience
Educated to Leaving Certificate Level or equivalent.
Proven experience in a clerical or administrative role, preferably in a healthcare setting.
A working knowledge of medical terminology and procedures is desirable.
Attention to detail, ability to multitask and maintain organisation in a busy environment.
Excellent IT skills: MS Office skills to include, MS Teams, Word, Excel and PowerPoint, knowledge and experience of using an email system effectively.
Strong interpersonal skills, organisational and planning skills.
Ability to manage own workload and prioritise effectively.
Effective time management skills.
Ability to work on own initiative.
Ability to work within a multidisciplinary team.
Equal Opportunity Statement And Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Compensation
– Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.
Performance and Recognition
– Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Development and Career Opportunities
– Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.