Join the team at this awarded 4" Family Run Hotel in Wexford, Whitford are seeking an experienced full -time experienced Receptionist. ( 4/5 days)
Key Responsibilities:
* Ensuring that all guests receive exceptional customer service in a very genuine and caring manner.
* To carry out all Reception duties, working as part of the front Office Team (Reception and Reservations)
* To deal with any customer queries in a professional and efficient manner, ensuring guest satisfaction at all times.
* to ensure that all areas of the main entrance and lobby are presented as a high standard of cleanliness and hygienic.
* To ensure that all complaints are handled in a professional and efficient manner and all complaints are followed up and resolved.
* To have full and up to dated knowledge of the hotel products and services
* To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller's needs using a client orientated approach.
* to handle all enquiries promptly, ensuring the customer receives a friendly, professional and efficient response that accurately meets their needs.
* To Handle all reservations through different channels (vial email/Telephone/Website) efficiently.
* Helps encourage customer loyalty by building friendly, personalized relationships.
Candidates' wishing to apply should have:
* System Knowledge of hotsoft essential.
* Previous experience working in the hospitality industry in a customer service role
* Fluency in English Language
* Excellent computer skills and organizational skills
Job Type: Full-time
Job Types: Full-time, Permanent
Language:
* English (preferred)
Work Location: In person