We're looking for a skilled Customer Success Manager to join our team.
Job Description
In this role, you'll be responsible for ensuring the success of our customers by managing their accounts and providing them with comprehensive adoption and value engagements. You'll work closely with cross-functional teams to deliver an outstanding customer experience and support our brand promise of delivering superior outcomes.
You'll leverage your expertise to guide customers through their journey, maintain consistent engagement, and ensure they achieve their goals and derive measurable value from our solutions. You'll also surface Customer Success Qualified Leads (CSQLs) and coordinate with Account Management for follow-up.
Required Skills and Qualifications
* A minimum of 3 years of experience in customer success, technical account management, sales engineering, or similar role responsible for driving customer success and product/service adoption.
* A minimum of 3 years of experience in customer management within AI and data solutions, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels.
* Excellent organizational skills and ability to establish milestones and keep success plans on task.
* Adept at handling internal and external escalations.
* Exceptional ability to communicate and foster positive business relationships, and comfortable facilitating change and being accountable for driving success with customers.
Benefits
LIFE AT OUR COMPANY MEANS COLLABORATING WITH DEDICATED PROFESSIONALS WITH A PASSION FOR TECHNOLOGY.
WHEN WE SEE SOMETHING THAT COULD BE IMPROVED, WE GET TO WORK INVENTING THE SOLUTION.
WE INVEST IN OUR PEOPLE AND OFFER A SERIES OF PROGRAMS THAT ENABLE THEM TO PURSUE A CAREER THAT FULFILLS THEIR POTENTIAL.
OUR TEAM MEMBERS' HEALTH AND WELLNESS IS OUR PRIORITY AS WELL AS REWARDING THEM FOR THEIR HARD WORK.
Others
We are an equal opportunity employer and welcome applications from all qualified candidates.